J'Da Shields
Las Vegas,NV
Summary
I am a capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, appointment information, and provider data. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
3
3
years of professional experience
Work History
Patient Access Center Representative
Nyu Langone
10.2022 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record
- Stayed calm under pressure to and successfully dealt with difficult situations
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered
Server
Applebee's Neighborhood Grill & Bar
12.2021 - 07.2023
- Served food and beverages promptly with focused attention to customer needs
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Cultivated warm relationships with regular customers
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
Hair Stylist
Ulta Beauty Inc.
02.2022 - 10.2022
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered
- Processed payments, entering sales in register for prompt customer service
Legal Assistant
Gilson Daub Defense Attorney
06.2020 - 03.2021
- Organized documents to manage paper and electronic filing systems of clients
- Filed court documents and legal pleadings with court clerk on behalf of attorneys
- Prepared and drafted correspondence and legal forms to maintain smooth communications
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion
Education
License - Cosmetology
Euphoria Institute of Beauty Arts & Sciences
Las VegasHigh School Diploma -
Bonanza High School
Las Vegas, NVSkills
- Insurance Company Knowledge
- Customer Satisfaction
- Multitasking Skills
- Patient Registration
- Time Management
Timeline
Patient Access Center Representative
Nyu Langone
10.2022 - Current
Hair Stylist
Ulta Beauty Inc.
02.2022 - 10.2022
Server
Applebee's Neighborhood Grill & Bar
12.2021 - 07.2023
Legal Assistant
Gilson Daub Defense Attorney
06.2020 - 03.2021
License - Cosmetology
Euphoria Institute of Beauty Arts & Sciences
High School Diploma -
Bonanza High School
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