Erin Thomas
Carthage,NC
Summary
Friendly professional with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Waitress
Sweet Basil Neapolitan Style Pizzeria
Southern Pines , NC
2024.03 - Current
- Bussed tables as needed during peak hours.
- Communicated daily specials to customers.
- Answered questions about menu items, ingredients, and pricing.
- Served alcoholic beverages responsibly in accordance with state laws.
- Organized take-out orders efficiently according to customer requests.
- Prepared checks accurately and processed payments promptly.
- Greeted customers and provided menus.
- Performed basic math calculations when computing bills for customers' meals.
Head Manager
Watch My Wag
Southern Pines , NC
2023.01 - 2024.03
- Went above and beyond for coworkers, owners, and all clients
- Established protocols for handling customer complaints in an efficient manner.
- Assessed training needs of personnel and organized relevant training sessions.
- Resolved conflicts between staff members in a professional manner.
- Organized daily operations, including scheduling staff shifts, managing inventory, and overseeing customer service issues.
- Identified opportunities for process improvements within the organization.
- Showed up to every single shift
Canine Play Attendant
Leland Pet Resort
Leland , NC
2022.07 - 2023.01
- Monitored dog behavior to ensure that fights did not break out
- Properly deescalated aggressive situations between dogs
- Properly cleaned kennels
- Fed and monitored animals while eating to ensure everything was going well
Kennel Attendant
Watch My Wag
Southern Pines , NC
2022.04 - 2022.06
- Developed positive relationships with clients through effective communication techniques.
- Performed basic grooming services such as brushing fur coats and trimming nails.
- Provided daily exercise for pets in accordance with their owners' instructions.
- Recorded detailed information regarding each animal's behavior while in care.
- Observed animals for signs of illness or injury and reported findings to supervisor immediately.
- Kept accurate records of animal care activities such as feedings, treatments, bathing.
- Monitored health of animals on a daily basis and reported any changes or concerns to supervisor.
Sandwich Artist
Subway
Carthage , NC
2021.01 - 2021.12
- Upsold additional items to increase store profits.
- Assisted team members during peak hours when necessary.
- Verified that prepared food met quality standards prior to serving it to customers.
- Ensured all menu items were prepared in accordance with health and safety standards.
- Trimmed meats and cheeses for sandwiches as needed.
- Greeted customers and provided product knowledge.
- Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.
- Organized inventory for efficient restocking of products.
- Assisted in the training of new staff members on proper sandwich-making techniques.
Education
Certification For Dental Assisting -
Sandhills Dental Career Center
Aberdeen, NC2024-06
High School Diploma -
Pinecrest High School
Southern Pines, NC2022-06
Skills
- Customer Service
- Sales Techniques
- Upselling techniques
- Cash Handling
Affiliations
- I love spending time with family and my fur babies
Certification
- CPR Certified (June 29, 2024)
- X-Ray Certification (June 29, 2024)
- DA1 Certification (June 29, 2024)
Timeline
Waitress
Sweet Basil Neapolitan Style Pizzeria
2024.03 - Current
Head Manager
Watch My Wag
2023.01 - 2024.03
Canine Play Attendant
Leland Pet Resort
2022.07 - 2023.01
Kennel Attendant
Watch My Wag
2022.04 - 2022.06
Sandwich Artist
Subway
2021.01 - 2021.12
Certification For Dental Assisting -
Sandhills Dental Career Center
High School Diploma -
Pinecrest High School
- CPR Certified (June 29, 2024)
- X-Ray Certification (June 29, 2024)
- DA1 Certification (June 29, 2024)
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