Erin Timp
Rochester,MN
Summary
Driven Assistant Manager and RN with a proven track record at Hy-Vee Grocery Store and Mayo Clinic, adept in staff management and customer relations. Excelled in boosting sales and patient satisfaction through effective team motivation and compliance understanding. Skilled in project management and staff supervision, achieving significant improvements in service quality and operational efficiency.
Overview
16
16
years of professional experience
Work History
Assistant Manager
Hy-Vee Grocery Store
10.2016 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
RN
Mayo Clinic, Rochester, MN; St. Mary's Hospital Campus
02.2008 - 06.2016
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Managed care from admission to discharge.
Education
Bachelor of Science - Nursing
South Dakota State University
Brookings, SD12.2007
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Supervision
- Task Delegation
- Staff Management
- Workload Management
- Retail Operations
- Employee Scheduling
- Customer rapport
- Compliance understanding
- Sales Growth
- Employee performance evaluation
- Project Management
Timeline
Assistant Manager
Hy-Vee Grocery Store
10.2016 - Current
RN
Mayo Clinic, Rochester, MN; St. Mary's Hospital Campus
02.2008 - 06.2016
Bachelor of Science - Nursing
South Dakota State University
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