Erin Townsend
McHenry,MS
Summary
Dedicated professional with a strong track record in a fast-paced environment, consistently meeting and surpassing targeted metrics. Expertise in interpreting policy contracts, navigating billing systems, and utilizing online resources for efficient customer service. Known for delivering exceptional satisfaction by providing tailored solutions and maintaining accurate data records.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Member Service Representative
Navy Federal Credit Union
11.2021 - Current
- Conducted detailed analysis, research, and resolution of issues and discrepancies related to member accounts and loans.
- Assisted members in submitting applications for consumer loans, overdraft protection, and credit cards.
- Provided expert counseling to current and prospective members on Navy Federal's products and services, as well as fostering credit confidence.
- Ensured proper handling and inspection of cash and negotiable instruments to prevent fraudulent activities.
- Executed platform banking functions with precision, including cash deposits and withdrawals, loan and credit card payments, balancing, and cash exchanges.
- Supported team members by utilizing Level 1 authority to ensure strict adherence to cash handling procedures.
- Played a key role in the onboarding and coaching of four new hires, ensuring a smooth transition and effective team integration.
- Maintained thorough compliance with federal and other regulatory requirements related to financial products and services.
- Acted as the branch Huddle Champion, Robbery Prevention Champion, Diversity, Inclusion & Belonging Champion, Wellness Champion, and Volunteer Lead driving key initiatives and fostering a positive work environment.
- Provided notarial services as a commissioned Notary Public.
Training Manager
Once Upon A Child
10.2019 - 11.2021
- Enhanced employees’ sales capabilities, customer service skills, and overall performance through tailored coaching and development programs.
- Streamlined front-end operations by effectively coordinating and overseeing the workflow of front-line employees.
- Ensured front-end security by training staff to monitor customer activity and promptly report any concerns to loss prevention or management.
- Managed multiple social media platforms to boost customer engagement both online and in-store.
- Served as Training Manager, directly mentoring over 20 employees, resulting in a significant reduction in employee turnover.
Electrocardiographic Technician
Gulfport Memorial Hospital
02.2021 - 08.2021
- Conducted high-quality electrocardiograms (ECG), signal-averaged electrocardiograms, and Holter monitor tests for both inpatients and outpatients, delivering critical information about cardiac electrical activity.
- Trained bedside staff across the hospital to perform 12-lead electrocardiograms, ensuring continuity of care when a Cardiographic Technician was unavailable.
- Maintained and managed medical equipment by performing routine cleaning, stocking supplies, conducting minor repairs, and coordinating more extensive repairs through the Non-Invasive Cardiology Manager.
- Transmitted ECG data accurately and ensured proper attachment of doctors' orders to electronic ECG records for precise billing.
- Managed phone inquiries from patients and physicians, efficiently scheduling medical procedures and exams.
Education
Bachelor of Science - Business Administration
University of Southern Mississippi
Hattiesburg, MS05.2024
Associate of Arts -
Mississippi Gulf Coast Community College
Perkinston, MS12.2020
Associate of Science -
Mississippi Gulf Coast Community College
Perkinston, MS05.2020
Skills
- Conflict Management
- Team Oriented
- Agile Project Management
- Attention to Detail
- Professionalism
- Problem analysis
Certification
- Agile Project Management | 2022
- Microsoft Office Specialist | 2023
- Data Analytics | 2024
Timeline
Member Service Representative
Navy Federal Credit Union
11.2021 - Current
Electrocardiographic Technician
Gulfport Memorial Hospital
02.2021 - 08.2021
Training Manager
Once Upon A Child
10.2019 - 11.2021
Bachelor of Science - Business Administration
University of Southern Mississippi
Associate of Arts -
Mississippi Gulf Coast Community College
Associate of Science -
Mississippi Gulf Coast Community College
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