Erin Traylor
Knotts Paint and Body
Smiths Station,AL
12
years of professional experience
Results-driven professional with a strong background in customer service and inventory management. Proven ability to enhance customer satisfaction and streamline processes efficiently.
Work History
Parts Manager
7 Months- Assisted technicians in sourcing and selecting appropriate parts for various vehicle models.
- Collaborated with suppliers to negotiate pricing and expedite part deliveries for timely service.
- Streamlined ordering processes, resulting in improved turnaround time for part requests.
- Implemented organized storage solutions, enhancing accessibility and reducing search time for parts.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Provided timely, insightful and accurate reports to upper management.
Parts and Office Manager
1 Year 4 Months- Onboarded new staff and provided training on office protocols and organizational tools.
- Resolved customer inquiries promptly, contributing to improved customer satisfaction.
- Provided exceptional customer service when addressing customer inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions daily.
- All other duties listed for Knotts Paint and Body
Parts and Office Manager
4 Years 10 Months- All duties from Knott's Paint and Body and Gerber Collision and Glass
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers.
- Trained new staff on office procedures, promoting consistency and adherence to best practices.
- Developed and maintained filing systems, improving document retrieval speed and organization.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Reviewed/ approved all time punches from every employee
- Handled all money transactions between customers, insurance, and third parties.
Waitress
6 Years 11 Months- Provided exceptional customer service to enhance guest satisfaction and retention.
- Managed order taking and delivery to ensure timely and accurate service.
- Trained new team members on menu items and service protocols.
- Resolved customer complaints swiftly, fostering a positive dining experience.
Education
High School Diploma
Skills
Inventory management
Vendor relations
Invoice processing
Improving customer satisfaction
Stock management
Customer service
Customer relations
Timeline
Parts Manager
Knotts Paint and Body
03.2026 - CurrentRead More
Parts and Office Manager
Gerber Collision and Glass
11.2024 - 03.2026Read More
Parts and Office Manager
Joe Hudson's Collision Center
12.2019 - 10.2024Read More
Waitress
Jr's Sports Bar and Grill
08.2014 - 07.2021Read More
Benjamin Russell High School
High School Diploma
Read More