Erin Traylor
Smiths Station,AL
Summary
Dynamic professional specializing in customer service and inventory management. Successfully negotiated pricing with suppliers, resulting in expedited deliveries and improved turnaround times for part requests, significantly enhancing customer satisfaction and operational efficiency.
Overview
12
12
years of professional experience
Work History
Parts Manager
Knotts Paint and Body
03.2026 - Current
- Negotiated pricing and expedited part deliveries with suppliers, ensuring timely service.
- Sourced and selected appropriate parts for various vehicle models, enhancing technician efficiency.
- Streamlined ordering processes, resulting in improved turnaround time for part requests.
- Implemented organized storage solutions, enhancing accessibility and reducing search time for parts.
- Rearranged the parts department to better serve changing trends and keep workspaces organized.
- Delivered accurate reports to upper management, facilitating informed decision-making.
Parts and Office Manager
Gerber Collision and Glass
11.2024 - 03.2026
- Onboarded new staff and trained on office protocols and organizational tools to ensure smooth integration.
- Provided exceptional customer service when addressing customer inquiries or concerns via phone calls or email correspondence.
- Resolved customer inquiries promptly to enhance overall customer satisfaction.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions daily.
- Executed various administrative and operational tasks at Knotts Paint and Body to support daily operations.
Parts and Office Manager
Joe Hudson's Collision Center
12.2018 - 10.2024
- All duties from Knott's Paint and Body and Gerber Collision and Glass
- Managed all monetary transactions between customers, insurance companies, and third parties. between customers, insurance companies, and third parties.
- Developed and maintained relationships with customers and suppliers.
- Cross-trained employees to enhance team versatility and performance.
- Trained new staff on office procedures, promoting consistency and adherence to best practices.
- Developed and maintained filing systems, increasing document retrieval speed and organization.
- Coordinated scheduling of office meetings to facilitate smooth operations and minimize conflicts.
- Resolved office disputes swiftly and equitably, maintaining a harmonious workplace.
- Reviewed and approved time punches for accuracy and compliance with company policies.
Waitress
Jr's Sports Bar and Grill
08.2014 - 07.2021
- Provided exceptional customer service to enhance guest satisfaction and retention.
- Managed order taking and delivery to ensure timely and accurate service.
Education
High School Diploma -
Benjamin Russell High School
Alexander City, AL05-2014
Skills
- Inventory management
- Financial reconciliation
- Data accuracy reporting
- Profit and loss analysis
- Customer relationship management
- Team collaboration
- Problem-solving skills
Timeline
Parts Manager
Knotts Paint and Body
03.2026 - Current
Parts and Office Manager
Gerber Collision and Glass
11.2024 - 03.2026
Parts and Office Manager
Joe Hudson's Collision Center
12.2018 - 10.2024
Waitress
Jr's Sports Bar and Grill
08.2014 - 07.2021
High School Diploma -
Benjamin Russell High School