Erin Tselios
Manchester,MI
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with a friendly, caring mentality, and excellent communication skills. Expertise in inventory management, customer service and inner-office operations. Gap in work history due to taking time off to raise my three children.
Overview
5
5
years of professional experience
Work History
Patient Registration Representative
Henry Ford Allegiance Health
Jackson, MI
08.2016 - 04.2017
- Registered patients in the electronic health record system efficiently.
- Collected patient demographic information, verified insurance coverage, and updated records as necessary.
- Maintained confidentiality of patient records according to HIPAA regulations.
- Provided exceptional customer service to enhance patient experience during visits.
- Verified insurance eligibility through online portals or by phone calls.
- Registered patients using proper data entry procedures and fully compliant ICD-10 and CPT codes.
Lead Bank Teller
Onsted State Bank
Brooklyn, MI
06.2013 - 07.2016
- Supervised daily operations of teller line and ensured compliance with bank policies.
- Mentored and trained new tellers on procedures and customer service techniques.
- Managed cash drawer and balanced transactions at the end of each shift.
- Developed relationships with customers by providing exceptional service in a friendly manner.
- Processed deposits, withdrawals, transfers, loan payments, and check cashing transactions accurately and efficiently.
Medical Claims Specialist
Anesthesia Business Consultants
Jackson, MI
01.2012 - 05.2013
- Provided feedback on coding errors and discrepancies found in submitted claims.
- Processed appeals on rejected or partially paid claims, including filing additional paperwork as needed.
- Verified patient eligibility for medical claims and determined benefit coverage.
- Submitted and tracked medical claims to insurance companies via electronic or paper methods.
- Resolved issues related to denied or underpaid claims in a timely manner.
Education
High School Diploma -
Napoleon High School
Napoleon, MI05-2008
Some College (No Degree) - Diagnostic Medical Sonography
Lorain County Community College
Elyria, OHSome College (No Degree) - Healthcare Administration
Jackson College
Jackson, MISkills
- Customer service
- HIPAA compliance
- Data entry
- Claims processing
- Electronic health records
- Insurance verification
- Medical terminology
- Financial transactions
- Computer proficiency
References
References available upon request.
Timeline
Patient Registration Representative
Henry Ford Allegiance Health
08.2016 - 04.2017
Lead Bank Teller
Onsted State Bank
06.2013 - 07.2016
Medical Claims Specialist
Anesthesia Business Consultants
01.2012 - 05.2013
High School Diploma -
Napoleon High School
Some College (No Degree) - Diagnostic Medical Sonography
Lorain County Community College
Some College (No Degree) - Healthcare Administration
Jackson College
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