Erin Vance
Customer Service Liaison
Aptos,CA
Summary
Dynamic Restaurant Manager with a proven track record at Paradox Hotel, excelling in customer engagement and satisfaction. Skilled in developing profitable business plans and training staff to peak performance. Passionate about creating exceptional dining experiences while ensuring compliance with health and safety standards. Committed to fostering long-term customer loyalty.
Overview
7
7
years of professional experience
Work History
Restaurant Manager
Paradox Hotel
04.2022 - 02.2024
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Restaurant Manager
Sotola Bar And Grill
06.2019 - 02.2021
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Assisted in development and implementation of new menus to offer variety and options to customers.
Bartender
Six Rivers Brewery
11.2016 - 04.2019
- Obtained cash bank and stocked service bar to prepare for operation.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Education
Associate of Arts - Liberal Arts
Cabrillo College
Aptos, CA07-2022
Skills
- Customer-oriented
- Supervisory skills
- Customer service best practices
- Customer engagement
- Passion for customer satisfaction
Timeline
Restaurant Manager
Paradox Hotel
04.2022 - 02.2024
Restaurant Manager
Sotola Bar And Grill
06.2019 - 02.2021
Bartender
Six Rivers Brewery
11.2016 - 04.2019
Associate of Arts - Liberal Arts
Cabrillo College
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