Erin Vazquez Santana
Publix
Naples,FL
1
Certification
5
years of professional experience
Dedicated customer service professional with strong problem-solving skills, effective time management, and team collaboration. Committed to enhancing guest experiences and operational efficiency in high-paced environments.
Work History
MVP Host
3 Months- Managed guest seating assignments to optimize flow during high-volume events.
- Assisted in training new hosts on customer service protocols and operational procedures.
- Coordinated with kitchen and bar staff to ensure timely order delivery and guest satisfaction.
- Resolved guest inquiries and complaints efficiently, enhancing overall customer experience.
Customer Service Staff
3 Years 6 Months- Assisted customers with inquiries, ensuring timely and accurate resolutions.
- Processed transactions efficiently, maintaining cash drawer accuracy.
- Collaborated with team members to enhance customer service experience.
- Trained new staff on company policies and customer service best practices.
Front Desk Receptionist
4 Months- Provided information about services and promotions to enhance guest experience.
- Collaborated with team members to resolve guest issues promptly and effectively.
- Maintained cleanliness and organization of front desk area for operational efficiency.
- Assisted in training new staff on front desk policies and customer service standards.
Front Desk Receptionist
8 Months- Greeted and assisted guests, ensuring a welcoming atmosphere at front desk.
- Managed incoming calls, directing inquiries to appropriate departments efficiently.
- Scheduled lane reservations and organized event bookings for customer convenience.
- Processed payments and maintained accurate cash handling procedures daily.
Education
Associate of Arts - Accounting
- Relevant Coursework: Financial Accounting & Managerial Accounting
Skills
Customer service
Team collaboration
Multitasking proficiency
Effective time management
Certification
- Microsoft Office 365 Certified (Powerpoint, Word, Excel)
- Working on Quickbooks Certification
- Autodesk Inventor and Revit Certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
MVP Host
Sports Challenge America
05.2026 - CurrentRead More
Customer Service Staff
Publix
02.2023 - CurrentRead More
Front Desk Receptionist
Edgewater Beach Hotel
10.2022 - 02.2023Read More
Front Desk Receptionist
Bowlero Lanes
01.2022 - 09.2022Read More
Palm Beach State College
Associate of Arts from Accounting
Read More