Erin Walker
Andalusia,AL
Summary
Goal-oriented Client Success Manager adept at promoting customer loyalty and maintaining retention with proactive and hands-on strategies. Effective at giving customers highly positive experiences as primary liaison and company representative. Ready to bring 17 years of experience and take on challenging new role.
Overview
17
17
years of professional experience
Work History
Client Success Manager
FIS
07.2006 - Current
- Assisted clients with strategic processes and provided with necessary tools to achieve success.
- Evaluated customer problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Collaborated with sales and product teams to address customer success objectives.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Monitored customer progress and addressed customer inquiries with timely and accurate updates.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Bachelor of Arts - Mathematics
University of Central Arkansas
Conway, AR05.1995
Skills
- Effective Customer Communication
- Key Account Development
- Customer Relations
- Client Relationship Management
- Client Education
- Customer Service
- Best Practices and Methodologies
- Strategic Communication
- Documentation
- Customer Service and Assistance
- Collaborative Environments
- Troubleshooting
Timeline
Client Success Manager
FIS
07.2006 - Current
Bachelor of Arts - Mathematics
University of Central Arkansas
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