Summary
Overview
Work History
Education
Skills
Birthday
References
Certification
Timeline
Generic

Erin Wall

Blue Ash,OH

Summary

Motivated and compassionate emerging professional with a strong desire to begin a meaningful career in the healthcare field. Currently nearing graduation and equipped with foundational knowledge in health sciences, patient care, and medical ethics. Known for strong communication skills, a team-oriented mindset, and a genuine passion for helping others. Eager to contribute to a patient-centered environment while learning from experienced healthcare professionals and growing within a dynamic and purpose-driven organization.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Ambassador

Capital One
10.2024 - Current
  • Key Holder: Opened and closed the café independently, ensuring security protocols and operational procedures were followed precisely.
  • Built and maintained relationships with customers and local businesses to drive brand awareness and customer loyalty.
  • Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
  • Evaluated progress towards achieving mission goals using key performance indicators and implemented necessary changes for continuous improvement.
  • Collaborate with other internal teams to ensure cross-departmental understanding of rules, especially regarding data privacy, labor laws, and customer communications.
  • Facilitated engaging virtual onboarding sessions for new hires, introducing them to Capital One’s mission, values, and customer experience standards.

Shipping Manager

Altar'd State
06.2024 - 10.2024
  • Key Holder: Opened and closed the store and stockroom independently, following all security protocols and operational checklists.
  • Oversaw daily shipping and receiving operations to ensure timely, accurate order fulfillment for store inventory and customer purchases.
  • Maintained a clean, safe, and organized back-of-house environment that met company safety standards.
  • Trained new employees on shipping procedures, safety protocols, and efficiency best practices.

Life Insurance Broker

North American Senior Benefits
07.2023 - 07.2024
  • Developed strong relationships with underwriters, ensuring favorable terms for clients and efficient processing of applications.
  • Implemented time-saving organizational systems for managing client files and tracking policy renewals while increasing efficiency in daily operations.
  • Conducted in-depth financial needs assessments to match clients with whole life products aligned with their long-term goals.
  • Navigated underwriting processes and collaborated with carriers to ensure accurate risk classification and policy approval.
  • Improved sales by refining presentation skills and addressing potential objections proactively during consultations.

Bartender

The View at Shires Garden
01.2022 - 09.2023
  • Key Holder: Performed opening and closing duties independently, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.

Assistant Manager

Bronte Bistro
03.2020 - 01.2022
  • Key Holder: Conducted opening and closing procedures, including cash handling, deposits, and end-of-day reports.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.

Personal Trainer

Planet Fitness
02.2019 - 03.2020
  • Key Holder: Opened and closed the gym independently, following all security and operational procedures.
  • Designed and implemented customized fitness programs tailored to individual client goals, abilities, and health conditions.
  • Motivated clients through goal-setting, accountability, and consistent progress tracking.
  • Led one-on-one and small group sessions in both in-person and virtual formats.

Bridal Hostess

Manor House
05.2016 - 02.2019
  • Assisted the bride, bridal party, and guests throughout the event to ensure a seamless weddings experience.
  • Coordinated with vendors, venue staff, and event planners to maintain the wedding day schedule.


Education

Healthcare Administration -

Southern New Hampshire University
09-2025

Skills

  • Time Management
  • Active Listening
  • Teamwork
  • Communication
  • Customer Relations
  • Conflict Resolution
  • Computer Proficiency
  • Attention to Detail
  • Organization
  • Shipment Processing
  • Procedure optimization
  • Team Leadership

Birthday

12/30/98

References

Available upon request

Certification

  • Ohio Insurance License - Valid until December 31st, 2025
  • Kentucky Insurance License - Valid until March 31st, 2026
  • CPR Certification - Valid until August 17th, 2026

Timeline

Ambassador

Capital One
10.2024 - Current

Shipping Manager

Altar'd State
06.2024 - 10.2024

Life Insurance Broker

North American Senior Benefits
07.2023 - 07.2024

Bartender

The View at Shires Garden
01.2022 - 09.2023

Assistant Manager

Bronte Bistro
03.2020 - 01.2022

Personal Trainer

Planet Fitness
02.2019 - 03.2020

Bridal Hostess

Manor House
05.2016 - 02.2019

Healthcare Administration -

Southern New Hampshire University

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Erin Wall