Erin Watson
Reunion Hall
PHILADELPHIA,PA
1
Certification
9
years of professional experience
Dedicated bartender with a strong focus on customer satisfaction and effective communication. Proven ability to resolve issues promptly and enhance customer experiences.
Work History
Bartender
2 Years 2 Months- Prepared and served beverages in a fast-paced environment, ensuring high customer satisfaction.
- Trained new staff on standard operating procedures and customer service best practices.
- Managed inventory levels, restocking supplies to maintain operational efficiency.
- Maintained cleanliness and organization of bar area to comply with health regulations.
- Collaborated with team members to develop creative drink specials, enhancing menu offerings.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints promptly, ensuring positive dining experiences and retention rates.
Bartender
9 Months- Trained new staff on standard operating procedures and customer service best practices.
- Created innovative cocktail recipes, enhancing menu offerings and customer experience.
- Implemented efficient cash handling processes, reducing discrepancies during end-of-shift reconciliations.
- Developed strong relationships with customers, fostering a welcoming bar atmosphere.
Director of Food and Beverage
1 Year 2 Months- Developed and implemented innovative food and beverage menus to enhance guest experience.
- Led cross-functional teams to streamline operations and improve service efficiency.
- Coordinated special events, managing logistics and staffing to ensure successful execution.
- Ensured compliance with health regulations and safety standards across all food service operations.
- Coordinated seamless event execution for both small-scale gatherings and large-scale banquets or conferences.
- Collaborated with executive leadership to establish long-term goals and strategic plans for the food and beverage department.
- Oversaw inventory management processes, ensuring optimal stock levels and reducing waste.
- Analyzed sales data to identify trends, guiding strategic decisions for menu adjustments and promotions.
- Established vendor relationships to negotiate contracts and secure quality supplies at competitive prices.
Head Bartender
3 Years 7 Months- Developed innovative cocktail recipes, contributing to menu diversification and customer satisfaction.
- Trained and mentored junior bartenders to enhance service quality and efficiency.
- Supervised bar operations, ensuring compliance with health and safety regulations.
- Managed inventory levels, reducing waste through efficient stock control practices.
- Led promotional campaigns for seasonal cocktails, increasing overall bar revenue significantly.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Education
Associate of Science - Finance
No Degree - Professional Sales
High School Diploma
Skills
Multitasking ability
Drink memorization
Service orientation
Upselling techniques
Dependability
Team collaboration
Effective communication
Customer engagement
Sanitation practices
Customer service
Alcohol service compliance
Problem-solving
Beverage preparation
Inventory management
Certification
- TIPS Responsible Alcohol Service Training - 2025
Timeline
Bartender
Reunion Hall
05.2024 - 07.2026Read More
Bartender
Wildfether Distillery
04.2023 - 01.2024Read More
Director of Food and Beverage
Ron Jaworski's Golf
01.2022 - 03.2023Read More
Head Bartender
Cammarano's American Fusion
03.2017 - 10.2020Read More
College of The Canyons
Associate of Science from Finance
Read More
William Paterson University of New Jersey
No Degree from Professional Sales
Read More
Cherry Hill High School West
High School Diploma
Read More