Erin Weinewuth
Wilmington,NC
Summary
Dynamic professional with a proven track record in customer service and time management, demonstrated through impactful roles at Zema Lingerie and Mountain Standard. Excelled in enhancing customer satisfaction and resolving disputes with empathy, leveraging decision-making skills for high-quality service delivery. Achieved significant sales growth, showcasing strong multitasking abilities and a commitment to excellence as well as prioritized an experience of comfort and fun for guests.
Overview
3
3
years of professional experience
Work History
Manager
Zema Lingerie, (970) 306-2138
10.2023 - 11.2024
- Maintained professional, organized, and comfortable environment for customers to both feel relaxed and have fun
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Concierge
Sonnenalp Spa, (970) 479-5404
07.2023 - 10.2023
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Server
Mountain Standard, (303) 886-4784
06.2022 - 07.2023
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Demonstrated ability to make high sales in a competitive sales environment.
Server
The Black Pig (920) 457-6565
08.2021 - 06.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
St. Francis High School
Wheaton, ILSkills
- Customer service
- Time management
- Decision-making
- Cultivating positive environment
Timeline
Manager
Zema Lingerie, (970) 306-2138
10.2023 - 11.2024
Concierge
Sonnenalp Spa, (970) 479-5404
07.2023 - 10.2023
Server
Mountain Standard, (303) 886-4784
06.2022 - 07.2023
Server
The Black Pig (920) 457-6565
08.2021 - 06.2022
High School Diploma -
St. Francis High School
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