Erin Whaling
Account Management
Brooklyn,MD
Summary
Results-Driven Account Manager with ten years of experience managing Key and National accounts within the staffing and sportswear industries, seeking to obtain a position with a cutting-edge organization that fosters a winning culture and encourages personal and professional growth.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Account Manager
Fila Usa
Baltimore, MD
01.2021 - Current
- Manage 75+ account order banks, across four sales reps- communicating allocation, delivery status and shipping delays to internal and external partners
- Facilitated software training to increase productivity for teamates
- Trained new employees on systems, order bank managment and organizing strategies.
- Liaised between internal and external stakeholders, clients and various external vendors to develop and implement client solutions.
- Liaised between clients and support team to quickly resolve issues
- Established new Quick Release process to enusre 95%+ fill rate on all QR orders despite global transportaion issues.
Account Services and Contact Center Trainer
Under Armour
Baltimore, MD
04.2019 - 08.2020
- Developed training strategies and materials to support $2B North American wholesale account management team, consisting of 100 associates using ADDIE method
- Organized weekly meetings with HRBP, leadership and recruitment to support the development and career pathing of current teammates.
- Facilitated onboarding and virtual training of 200+ new Customer Service Representatives to support an award-winning eCommerce team.
- Partnered with NA Leadership and cross-functional partners to identify training gaps and needs for upcoming process changes to support departmental and organizational initiatives.
- Established Engagement committee to increase relationship building across departments and productivity.
Account Manager
Under Armour
Baltimore, MD
03.2018 - 04.2019
- Managed daily customer order bank for Miliary accounts totaling $4M yearly revenue
- Identified fill rate and inventory discrepancies to increase to 97% week over week
Communicated detailed allocation reporting and delivery delays to sales and buying team - Increased fill rate from 76% to 97%, week over week, within 3 months of onboarding due to process improvements and collaborations with cross functional partners
- Training and coached new hires onto Key Wholesale Accounts team
Team Lead-Contractor Expense
TEKsystems
Hanover, MD
03.2013 - 03.2018
- Created, implemented, and trained 65 field offices nationwide on a Prepaid Expense Tracker, decreasing reconciliation timeframe by 2+ months and allowing for timely and accurate billing to end clients.
- Managed and analyzed PP Expense Tracking report while partnering with the Centralized Billing Team to resolve outstanding issues totaling $3.1M.
- Developed and facilitated training sessions with internal and external partners to ensure PP Expenses were tracked, reported, and billed in a timely manner.
- Supported the technical and professional development, including daily feedback and quarterly performance evaluation, for a team of 11 expense processors.
- Participated in interviewing, onboarding, and termination of teammates.
Education
Associate of Science - Massage Therapy
Anne Arundel Community College
Arnold, MD 01.2021 - Current
Associate of Science - Human Services-Addication Counseling
Anne Arundel Community College
Arnold, MD 09.2008 - 05.2010
Skills
Order management
Timeline
Account Manager
Fila Usa
01.2021 - Current
Associate of Science - Massage Therapy
Anne Arundel Community College
01.2021 - Current
Account Services and Contact Center Trainer
Under Armour
04.2019 - 08.2020
Account Manager
Under Armour
03.2018 - 04.2019
Team Lead-Contractor Expense
TEKsystems
03.2013 - 03.2018
Associate of Science - Human Services-Addication Counseling
Anne Arundel Community College
09.2008 - 05.2010
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