Erin White
Austin
Summary
Dynamic professional with a proven track record in operations management and client relationship management, notably at Prim & Pawper Mobile Dog Grooming. Excelled in relationship building and operations oversight, significantly enhancing customer satisfaction and business efficiency. Skilled in fostering lasting customer relationships and adept at creative problem solving and working in a fast paced team environment.
Overview
10
10
years of professional experience
Work History
Owner/Operator
Prim & Pawper Mobile Dog Grooming
11.2023 - Current
- Consulted with customers to assess needs and propose optimal solutions.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Managed day-to-day business operations.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Developed and nurtured lasting customer relationships by projecting professional image and responding quickly to logistical and scheduling issues.
- Scheduled and maintained consistent routing for clients on 2, 4, 6, and 8 week schedules.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Interacted well with customers to build connections and nurture relationships.
Pet Grooming Specialist
As The Fur Flies
10.2021 - 07.2023
- Followed all company policies and procedures to deliver quality work.
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Pet Grooming Specialist
America's Countrystore
02.2017 - 08.2021
- Followed all company policies and procedures to deliver quality work.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
Data Entry Clerk
Bovine Elite
05.2015 - 11.2015
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Completed data entry tasks with accuracy and efficiency.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
Education
Bachelor of Science - Animal Science Business
Texas A&M University
College Station, TX05-2018
No Degree - General Studies
University of Texas
TXSkills
- Client relationship management
- Operations management
- Operations oversight
- Finance management
- Relationship management
Timeline
Owner/Operator
Prim & Pawper Mobile Dog Grooming
11.2023 - Current
Pet Grooming Specialist
As The Fur Flies
10.2021 - 07.2023
Pet Grooming Specialist
America's Countrystore
02.2017 - 08.2021
Data Entry Clerk
Bovine Elite
05.2015 - 11.2015
Bachelor of Science - Animal Science Business
Texas A&M University
No Degree - General Studies
University of Texas
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