Erin Anderson
Final Expense Funeral Planning & Aftercare Specialist
Wallingford,CT
Summary
Funeral is my heart and soul. I cant imagine working in any other field. I'm entering my 6th year in the field this August. I work well in a team, but can also handle events on my own. I love the synergy of a great group of coworkers who love their job and have common goals. I tend to take the lead in situations, especially when I feel direction is lacking or the family is losing interest. I find that in the Funeral Industry you can bring compassion and comfort to families by working side by side with them to plan personalized celebrations of life or to pre-plan funerals. Unlike so many other sales trades, this profession has so much heart involved.
Aside from my experience working at Charlotte Memorial, I spent 8 years in the competitive field of Real Estate Sales, I held licenses in Connecticut and Florida. I was working non stop, and decided that it was time to go back to college. I found my calling at a young age, and always knew I wanted to be a Funeral Director. So I enrolled at SPC. I am known for multi-tasking, well-known for successfully turning problematic situations with disgruntled customers into positive, ongoing, loyal customers. I’m a notary public, aftercare and grief specialist, non-denominational chaplain, funeral celebrant and I’m licensed in Life and Annuity.
Overview
13
13
years of professional experience
Work History
Preneed Sales/Final Expense Insurance
Gendron Funeral Home
Fort Myers, FL
08.2020 - 07.2022
- Approached potential clients by using direct marketing mailings and phone contacts.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
- Responded to customer calls swiftly to resolve issues and answer questions.
Funeral Attendant/Celebrant/Preneed Sales
Charlotte Memorial Funeral Home Cemetery Crematory
Punta Gorda, FL
04.2018 - 09.2020
- Supported funeral director with all facets of funeral service coordination
- Provided administrative support to funeral home staff
- Greeted funeral guests and coordinated seating
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Student
St. Petersburg College
Saint Petersburg, FL
08.2016 - 10.2019
- Followed all policies, regulations, dress codes and schedules
Realtor
Sinclair Custom Homes Inc.
Cape Coral, FL
04.2013 - 05.2015
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Performed cold-calling and follow-ups with leads to secure new revenue
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns
- Generated advertising brochure for vendor use
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns
- Approached browsing customers to initiate conversations to determine buying preferences
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets
Owner/Realtor
Jack Regan Realty
Wallingford, CT
12.2009 - 01.2013
- Trained and motivated employees to perform daily business functions, including branding themselves to make a splash in their marketing
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Oversaw all contracts to make sure specific dates and times were met, proactive measures taken to avoid liabilities
- Planned charity events for salespeople ncluding Toys for Tots. Allowing them to get out into their communities and give back
Education
Associate of Science - Funeral Services And Mortuary Science
- Member of Golden Key Honors Society
- Currently Attending Graduation 2020
Certified Aftercare Specialist - Grief Aftercare
11.2020
Skills
- Ceremony arrangement
- Memorial materials
- Crematorium prowess
- Remains preparation
- Chapel organization
- Funeral service coordination
- Guest interaction
- Dressing and casketing
- Food preparation
- Materials transport
- Sales closing
- Customer service
- Sales techniques
- Reporting and documentation
- Sales strategics
- Promotional sales events
- CT Real Estate Sales Agent license
- FL Real Estate Sales Agent license
- Chemical handling
- Display setup
- Payment verification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Preneed Sales/Final Expense Insurance - Gendron Funeral Home
08.2020 - 07.2022
Funeral Attendant/Celebrant/Preneed Sales - Charlotte Memorial Funeral Home Cemetery Crematory
04.2018 - 09.2020
Student - St. Petersburg College
08.2016 - 10.2019
Realtor - Sinclair Custom Homes Inc.
04.2013 - 05.2015
Owner/Realtor - Jack Regan Realty
12.2009 - 01.2013
St. Petersburg College - Associate of Science, Funeral Services And Mortuary Science
International Grief Institute - Certified Aftercare Specialist, Grief Aftercare
Notary Public
Certified Notary Public in the State of Florida.
Notary Public
Certified Notary Public in the State of Florida.
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