Erin Williams
Emmaus,PA
Summary
Highly motivated professional with over 10 years of entrepreneurial and management experience.
- Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative responsibilities.
- Comfortable working independently as manager and leader and as collaborative team member.
- Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Owner/Licensed Professional Counselor
Pathways of Hope Counseling, LLC
Allentown, PA
01.2022 - Current
- Identifies new opportunities for growth, expansion, and diversification.
- Oversees budgeting and financial management.
- Interfaces with insurance companies and creates accurate statements and invoices for client sessions.
- Ensures compliance with local, state, and federal regulations.
- Researches best practices in the field of counseling in order to stay current on evidence-based treatments.
- Accomplishes therapeutic objectives with wide variety of diagnoses and diverse populations.
- Collaborates with multidisciplinary teams, including psychiatrists, social workers, physicians, and other professionals.
- Develops crisis intervention strategies for individuals facing difficult situations or events.
- Obtained and maintains proper licensure or certification to meet state requirements.
Counselor
Lifegrowth Psychological Services
Boyertown, PA
05.2018 - 12.2021
- Created accurate invoices prior to payment processing.
- Maintained accurate records of all transactions including purchase orders, invoices, credit memos.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Implemented therapeutic techniques such as cognitive behavioral therapy, dialectical behavior therapy, mindfulness training into practice.
Assistant Manager/Sales Associate/Receptionist
For Eyes
Allentown, PA
08.2007 - 05.2014
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
Education
Master of Arts - Clinical Mental Health
Kutztown University
Kutztown, PABachelor of Science - Organizational Behavior/Applied Psychology
Albright College
Reading, PASkills
- Business Management
- Administrative Oversight
- Regulatory Compliance
- Financial Management
- Verbal and written communication
- Database Management
- Research
- Scheduling
- Invoice Processing
- Microsoft Word
- Strong Problem Solver
- Documentation And Reporting
- Confidential Document Control
- Computer Skills
Certification
- Licensed Professional Counselor
Timeline
Owner/Licensed Professional Counselor
Pathways of Hope Counseling, LLC
01.2022 - Current
Counselor
Lifegrowth Psychological Services
05.2018 - 12.2021
Assistant Manager/Sales Associate/Receptionist
For Eyes
08.2007 - 05.2014
Master of Arts - Clinical Mental Health
Kutztown University
Bachelor of Science - Organizational Behavior/Applied Psychology
Albright College
- Licensed Professional Counselor
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