ERIN B. WITTEKIND

• Creation and execution of new client implementation program, staff education resources, and providing continued support throughout client experience.
• Spearheaded onboarding process for new clients to create employee engagement platform that best suits needs of their team and business.
• Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
• Educated clients on new products or services to increase customer engagement with brand.
• Facilitated client satisfaction and renewed customer relations to drive growth.
• Coordinated with internal teams to facilitate prompt delivery of client projects.
• Monitored and analyzed customer feedback to identify opportunities for improvement.
• Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
• Liaised with marketing and sales teams to develop targeted campaigns.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Built relationships with customers and community to promote long term business growth.
• Met existing customers to review current services and expand sales opportunities.
• Managed 60+ client accounts at any given time.
• Created strategic initiatives that resulted in estimated 80% customer base increase, resulting in significant impact on company growth.
• Identified untapped opportunities and facilitated expansion of company reach, including successful attraction of new market segments and current client retention.

Class Studios: Nov. '21 - Present

• Identify and pursue potential sales opportunities
• Confer with clients and potential clients to evaluate needs and/or promote products and services
• Resolve client complaints by investigating concerns, developing and implementing solutions, and recommending/facilitating changes as needed
• Developed creative and fun fitness classes to keep participants engaged and motivated.
• Educated members on proper movement techniques and safe equipment use to reduce risk of injury.
• Taught diverse group fitness classes designed to improve cardiovascular health, strength and mobility.
• Planned and executed group fitness sessions with warm-ups and cool-downs.
• Previously taught at Pure Barre Dallas from Nov. '19-Sep. '22 in addition to role as sales representative.

• Lead transition to exclusively virtual teaching environment by creating and delivering virtual instructional content utilizing G Suite tools and zoom with 24+ attendees
• Delivered and developed synchronous and asynchronous learning to both in-person and virtual groups
• Provided clear, informative and engaging classroom instruction.
• Utilized student data and observations to initiate small group instruction
• Created engaging activities and materials to provide high-quality, academically rigorous, and exciting content
• Monitored each student's progress and revamped strategies to maximize success.
• Served on Reflector Committee, tasked with building candidate profile for incoming Administrator role of Campus Principal. In addition, participated in campus interview panels to engage in selection process for additional team members.
• Participated in recruiting and hiring efforts for campus educator vacancies and worked alongside administration for teacher retention and culture related efforts on campus.
• Communicate effectively to students, colleagues and parents regarding student progress, successes, and areas for improvement