Erin Wood
Clarksburg,WV
Summary
Insurance professionals prepared to drive success in our role. Skilled in risk assessment, policy management, and customer relations, with a strong focus on team collaboration and results. Adaptable, reliable, and adept at navigating the constant changing needs of our clients. Ready to leverage communication and analytical skills to make significant contributions.
Results-driven medical professional with strong foundation in emergency response and training. Proven ability to develop and implement training programs that enhance paramedic skills and performance. Focused on fostering team collaboration and adapting to dynamic, high-pressure environments, ensuring optimal patient outcomes.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
8
8
years of professional experience
Work History
Insurance Producer
Bankers Life Insurance
05.2024 - 05.2025
- Conducted thorough needs assessments for prospective clients, identifying gaps in their current coverage plans.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Adhered to all regulations for insurance sales.
- Maintained up-to-date knowledge of industry trends and regulations, ensuring compliance in all transactions.
- Provided detailed information about company insurance products.
- Worked in high-volume, competitive sales environment.
- Conducted regular follow-ups with existing clients to review coverage needs and suggest appropriate adjustments.
- Implemented marketing strategies to generate new leads and expand the client base.
- Educated clients on complex insurance concepts using clear language, increasing comprehension levels.
- Collaborated with underwriters to ensure accurate risk assessment and appropriate coverage options.
- Boosted policy sales through effective communication of product benefits and features.
- Set up policies and completed all documentation.
- Maintained high standards of customer service by building relationships with clients.
Server/Bartender
Buffalo Wild Wings
04.2022 - 07.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
Emergency Medical Professional
State of West Virginia
10.2017 - 04.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Administered medications as required based on protocols or under the direction of a physician via radio communication during emergencies.
- Facilitated debriefings after critical incidents involving both trainees and experienced paramedics in order to improve future responses.
- Assisted patients experiencing cardiac arrest by performing CPR immediately upon arrival at the scene.
- Participated in ongoing professional development opportunities to stay current on advancements in emergency medical services.
- Evaluated trainee performance during clinical rotations, providing constructive feedback to facilitate growth and improvement.
- Mentored and trained new paramedics, enhancing their skills and knowledge through hands-on instruction and real-world experience.
- Upheld strict safety regulations for both self and team members while navigating through hazardous situations.
- Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
Education
Associate of Applied Science - Criminal Justice
Pierpont Community Technical College
Clarksburg, WV01-2023
Skills
- Licensed in West Virginia and Pennsylvania
- Legal codes
- Problem-solving
- Teamwork and collaboration
- Problem-solving abilities
- Excellent communication
- Reliability
- Multitasking Abilities
- Organizational skills
- Adaptability and flexibility
Timeline
Insurance Producer
Bankers Life Insurance
05.2024 - 05.2025
Server/Bartender
Buffalo Wild Wings
04.2022 - 07.2024
Emergency Medical Professional
State of West Virginia
10.2017 - 04.2022
Associate of Applied Science - Criminal Justice
Pierpont Community Technical College
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