Summary
Overview
Work History
Education
Skills
Timeline
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Erin Wright

Holland,MI

Summary

Professional with strong background in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Bowerman's On 8th
10.2023 - Current
  • Responded to customer requests for products, services, and company information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with staff members to enhance customer service experience and maintain efficiency and productivity.

Customer Service Shift Manager

NautiMI On The River
06.2023 - Current
  • Optimized staffing levels to ensure adequate coverage without compromising on service quality.
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained professional demeanor by staying calm when addressing unhappy or frustrated customers.

Customer Service Representative

Joe and Rosie Coffee and Tea
07.2021 - 07.2022
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Trained new personnel regarding company operations, policies and services.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Education

Psychology & Sociology -

Hope College
Holland, MI

Skills

  • Customer Service
  • Building rapport
  • Active Listening
  • Problem-solving abilities

Timeline

Customer Service Representative

Bowerman's On 8th
10.2023 - Current

Customer Service Shift Manager

NautiMI On The River
06.2023 - Current

Customer Service Representative

Joe and Rosie Coffee and Tea
07.2021 - 07.2022

Psychology & Sociology -

Hope College

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Erin Wright