Erin D. Daley
Remote
Summary
Dynamic and results-driven Manager of Legal Operations with deep expertise in legal billing compliance, appeals management, and workflow optimization. Proven track record of streamlining processes, leading cross-functional teams, and implementing automation strategies to enhance operational efficiency and compliance. Demonstrated success in managing complex billing projects, including handling significant deductions, appeals, and client negotiations. Achieved outstanding results, including reducing the Firm's top client net deductions from 13% to 2.9% and lowering the firm’s overall deduction rate from 7% to 3%, driving revenue retention and strengthening client relationships. Skilled in leveraging data-driven strategies to manage appeals and deliver operational excellence.
Overview
10
10
years of professional experience
Work History
Legal Billing Compliance Manager, Legal Operations
Tyson & Mendes
02.2021 - Current
- Developed and implemented comprehensive billing review procedures, ensuring firm-wide compliance with client guidelines, internal policies, and legal industry standards
- Directed the firm's billing compliance, identifying and correcting discrepancies, inefficiencies, and non-compliance prior to invoice submission
- Created deduction and carrier matrices to track and analyze trends, significantly reducing revenue loss
- Established the Standard Operating Procedures (SOP) for the Appeals Team, driving appeal submissions from 35% to 88% and increasing the reimbursement rate from 29% to 66%
- Collaborated with cross-functional teams, including billing, timekeepers, and client services, to provide targeted training and enforce billing compliance standards
- Played a key role in addressing HR-related issues by identifying problematic timekeepers, coordinating with HR on corrective actions, and implementing tailored training programs to improve compliance and performance
- Provide comprehensive reports to senior management on billing performance, timekeeper productivity, deduction trends, and appeal success rates
- Conducted on-boarding and ongoing training for timekeepers, attorneys, and billing staff, ensuring firm-wide adherence to best practices
- Actively partnered with HR to address performance issues and reinforce compliance, driving overall improvements in timekeeper behavior and billing accuracy.
LBR Auditor/Anyalsty
Resnick & Louis
07.2019 - 02.2021
- Conducted high-level audits of 6,500+ monthly pre-bill invoices, ensuring compliance with insurance carrier guidelines and providing actionable feedback to reduce deductions and increase net revenue
- Designed and implemented in-house electronic billing systems, managing data for 175 carriers, resulting in reducing initial deductions from 10%-15% to a net deduction rate of 9% post-appeals
- Created and managed Authorization Standard and Travel Guidelines, and Billing To-Do Spreadsheets, optimizing billing practices and minimizing the need for appeals
- Developed firm-wide internal training programs on billing standards, legal bill review, and carrier guidelines, improving compliance and performance
- Delivered trend analysis and reports to timekeepers and senior management, driving performance improvements and adherence to billing standards.
Legal Auditor, Team Lead
Enstar US
02.2015 - 07.2019
- Lead a team of 7 (4 Legal Auditors, 1 Program Coordinator, 1 Administrative Assistant, and 1 Data Analyst). Managed workflow and resource allocation ensuring daily and weekly productivity goals are aligned with department and management expectations.
- Conducted quality high level legal invoice audits ensuring law firm invoices comply with Enstar's guidelines, billing policies and department specific direction. Resulting in an average cost saving of 8% to 10%.
- Performed high level appeal review and resolution of appeals for entire team of Legal Auditors
- Coordinated, directed and oversaw in-firm and electronic audit examination of law firm's legal files, accounting, and financial/billing records. Prepare report of audit compliance findings with associated analytics.
- Conducted and oversaw the onboarding process of law firms during Enstar's various acquisitions. This included initial contact with company to obtain all necessary claim and lawsuit information, rate negotiation and implementation, issuance of confirmation correspondence, rate acknowledgment, completion of set-up process in Legal-X/Bottomline, training on Enstar's billing guidelines, submission of invoices, bill review process and the release of payment.
- Managed database with audit compliance results
- Managed the RFP (Request for Panel) annual process wherein Enstar associated various law firms to be Panel Counsel for all case specific claims.
- Trained all staff on invoice review, in-firm and electronic audits, department directives, billing systems/programs, and appropriate handling of department email in-box for all communication with claims departments, TPA's, intra-office personnel, and law firms.
- Reviewed all law firm budgets for accuracy and enforced same in Legal-X/Bottomline.
- Worked on several special projects, as assigned, analyzing data and metrics concerning the department as a whole.
Education
Bachelor of Science - Paralegal Studies
Everest University
Orlando, FL08.2010
Skills
- Compliance Monitoring
- Training development
- Internal Audits
- Training and education
- Process Development
- Staff Training
- Project Management
- Microsoft Office Suite
- Legal-X/Bottomline,LegaleXchange, Counselink
- TABS and Prolaw Billing Software
- Insurance Guidelines, Billing Acquisitions, Claim Processing
- Excel Pivot Tables and Excel Pivot Chart
Timeline
Legal Billing Compliance Manager, Legal Operations
Tyson & Mendes
02.2021 - Current
LBR Auditor/Anyalsty
Resnick & Louis
07.2019 - 02.2021
Legal Auditor, Team Lead
Enstar US
02.2015 - 07.2019
Bachelor of Science - Paralegal Studies
Everest University
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