Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Timeline
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Erin D. Daley

Erin D. Daley

Lexington,SC

Summary

Strategic and results-driven Legal Operations Leader with expertise in billing compliance, appeals management, and AI-powered legal tech innovation. Proven success in leading firm-wide billing transformations, streamlining operations, and driving multimillion-dollar revenue retention through enhanced compliance and automation. Trusted advisor and consultant in the development and national rollout of TRACED, a proprietary AI billing software. Skilled at building SOPs, leading training initiatives, and using data analytics to influence executive-level decisions and firm-wide performance.

Overview

10
10
years of professional experience

Work History

Legal Billing Compliance Manager

Tyson & Mendes
02.2021 - Current
  • Developed and implemented firm-wide billing review procedures to ensure compliance with client guidelines.
  • Created deduction and carrier matrices that significantly reduced revenue loss.
  • Established SOPs for the Appeals Team, increasing appeal submissions from 35% to 88% and reimbursement rates from 29% to 66%.
  • Provided performance reports to senior leadership on billing compliance, timekeeper productivity, and deduction trends.
  • Consulted with TRACED AI software founders on development and refinement of AI billing features tailored to insurance defense billing.
  • Spearheaded pilot and nationwide rollout of TRACED AI billing software, leading to measurable increases in billing accuracy and efficiency.
  • Led onboarding and training for over 100 attorneys and staff in new offices adopting TRACED.
  • Acted as liaison between vendor, timekeepers, and executive leadership to align tech deployment with compliance goals.
  • Presented quarterly TRACED performance metrics and billing trends to firm leadership to shape strategic decisions.

LBR Auditor/Analyst

RESNICK & LOUIS, PC
08.2019 - 02.2021
  • Conducted audits of 6,500+ monthly pre-bills to ensure compliance with carrier guidelines.
  • Designed and implemented billing workflows for 175+ carriers, reducing deduction rates by 6-10%.
  • Created internal authorization and travel billing standards that streamlined approval and compliance.
  • Delivered data-driven trend analysis and billing performance reports to attorneys and firm management.
  • Developed and led firm-wide training initiatives on legal billing compliance.

Legal Auditor, Team Lead

ENSTAR US
02.2015 - 08.2019
  • Managed a team of 7 and ensured team goals aligned with audit and compliance expectations.
  • Led audits of legal invoices with an average cost savings of 8-10%.
  • Oversaw onboarding of acquired law firms including rate negotiation, training, and systems integration.
  • Coordinated audit reports and appeal resolutions while managing audit compliance database.
  • Supervised the RFP process and trained internal staff on review protocols and billing platforms.
  • Contributed to strategic planning by analyzing department-wide performance metrics.

Education

Bachelor of Science - Paralegal Studies

Everest University
Orlando, FL
08.2010

High school or equivalent - undefined

Lake Washington High School
01.1994

Skills

  • Legal Billing Compliance
  • Strategic appeals development
  • Insurance Defense
  • Strategic Consulting
  • Legal Tech Innovation
  • AI Billing Software (TRACED)
  • Billing Platforms: Prolaw
  • Billing Platforms: Legal-X/Bottomline
  • Billing Platforms: CounselLink
  • Billing Platforms: CaseGlide
  • Billing Platforms: Quovant
  • Billing Platforms: TABS
  • Tools: Excel (Pivot Tables/Charts)
  • Tools: Word
  • Tools: Access
  • Tools: PowerPoint
  • Tools: Outlook
  • Tools: Adobe Acrobat
  • Proficient in data interpretation
  • SOP design and implementation
  • Analytical report composition
  • Training program development
  • Cross-Functional Leadership
  • Operational efficiency enhancement
  • Performance assessment strategies
  • Comprehensive document evaluation
  • Quality assurance processes
  • Management of audits
  • Comprehensive risk evaluations

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimeGig WorkContract Work

Work Location

Remote

Important To Me

Company CultureFlexible work hoursHealthcare benefitsWork from home optionPaid sick leave401k matchStock Options / Equity / Profit SharingWork-life balance

Timeline

Legal Billing Compliance Manager

Tyson & Mendes
02.2021 - Current

LBR Auditor/Analyst

RESNICK & LOUIS, PC
08.2019 - 02.2021

Legal Auditor, Team Lead

ENSTAR US
02.2015 - 08.2019

High school or equivalent - undefined

Lake Washington High School

Bachelor of Science - Paralegal Studies

Everest University

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