Erin Brown
Auburndale
Summary
Dynamic pet groomer with extensive experience at PetSmart, recognized for building strong client relationships and enhancing pet hygiene through expert grooming techniques. Skilled in appointment scheduling and maintaining cleanliness, I excel in creating personalized grooming plans while ensuring a calm environment for anxious pets. Committed to outstanding customer service and attention to detail.
Overview
15
15
years of professional experience
Work History
Pet Groomer
Self Employed
09.2021 - 10.2025
- Provided grooming services, including bathing, clipping, and styling for various dog breeds.
- Maintained cleanliness and sanitation of grooming tools and work areas to ensure safety standards.
- Developed personalized grooming plans based on individual pet needs and owner preferences.
- Built strong client relationships through effective communication and understanding of pet behavior.
- Implemented efficient scheduling systems to optimize appointment bookings and reduce wait times.
- Managed inventory of grooming supplies, ensuring availability of essential tools and products for operations.
- Reduced stress for anxious pets with gentle handling techniques and calming environments during grooming sessions.
Pet Groomer
Paw Park Palace
05.2018 - 01.2020
- Improved pet hygiene by providing thorough grooming services, including bathing, brushing, and hair trimming.
- Maintained a clean, organized workspace to ensure the health and safety of both pets and staff members.
- Ensured client satisfaction throughout the entire grooming process from initial consultation through completion.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Collaborated with fellow groomers to share knowledge, tips, and best practices within the industry.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Nodal Switching Systems Operator/Signal Maintainer
Army National Guard FL
10.2010 - 10.2018
- Collaborated with cross-functional teams to streamline messaging during crisis communication efforts.
- Resolved technical issues for clients through effective troubleshooting and diagnostic tools.
- Collaborated with cross-functional teams to identify system improvements and streamline processes.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote and physical assistance to clients, ensuring timely resolution of software and hardware concerns.
- Conducted routine inspections and troubleshooting of electronic systems, ensuring compliance with safety standards.
Pet Groomer
PetSmart
09.2015 - 05.2018
- Boosted repeat business by building strong relationships with clients and their pets through friendly interactions.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Kept kennels, lobby area, and grooming areas neat and clean.
- Provided grooming services, including bathing, clipping, and styling for various dog breeds.
- Monitored animals for behavioral problems and signs of health issues.
- Managed high-volume calls, demonstrating adaptability in fast-paced environments.
- Helped to train new staff on company policies and customer service protocols.
Education
High School Diploma -
Seminole High School
Sanford, FLSkills
- Patience with animals and difficult customers
- Animal handling expertise
- Appointment scheduling
- Customer communication
- Attention to detail
- Problem-solving
- Cleanliness and sanitation
- Pet grooming techniques
- Relationship building
Timeline
Pet Groomer
Self Employed
09.2021 - 10.2025
Pet Groomer
Paw Park Palace
05.2018 - 01.2020
Pet Groomer
PetSmart
09.2015 - 05.2018
Nodal Switching Systems Operator/Signal Maintainer
Army National Guard FL
10.2010 - 10.2018
High School Diploma -
Seminole High School