Erineisha Carter
Metairie,LA
Summary
Dynamic Security Officer with extensive experience at Allied Universal Security Services, excelling in emergency response and threat assessment. Proven ability to enhance safety protocols and reduce incidents through vigilant monitoring and effective communication. Skilled in report writing and relationship building, ensuring a secure environment for all stakeholders. Great with communication at all times. Very reliable & a strong work ethic for maintaining a positive work environment.
Overview
7
7
years of professional experience
Work History
Security Officer
Allied Universal Security Services
08.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
Security Officer
Inner Parish Security
05.2023 - 08.2023
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
Supervisor
Kilwins Chocolates & Ice Cream
03.2021 - 05.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
Cashier
Walmart
01.2019 - 12.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Improved efficiency, organized checkout area for optimal workflow.
Education
George Washington Carver High School
New Orleans, LA03.2018
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- Emergency response
- Detail-oriented
- Superior customer service
- Patrol operations
- Relationship building and management
- Complex Problem-solving
- Visitor tracking
- Threat assessment
- Access control management
- Document management
- Threat management
- Crime prevention
- Emergency management
- Investigation documentation
- Crime prevention methods
- Weapons training
- Active shooter training
- Patrolling
- ID verification
- De-escalation techniques
Timeline
Security Officer
Allied Universal Security Services
08.2023 - Current
Security Officer
Inner Parish Security
05.2023 - 08.2023
Supervisor
Kilwins Chocolates & Ice Cream
03.2021 - 05.2023
Cashier
Walmart
01.2019 - 12.2021
George Washington Carver High School
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