Erin Henke
Eden Prairie,MN
Summary
Dedicated and enthusiastic dog lover eager to contribute a positive attitude, passion, and integrity to the Canine Coach position. Proven expertise in customer service and problem-solving, complemented by strong teamwork abilities and hands-on dog handling skills. Committed to fostering a supportive environment for both dogs and their owners, ensuring a rewarding experience for all. Ready to leverage a genuine love for animals to enhance training outcomes and client satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Court Operations Associate
Ramsey County Courts
St. Paul, MN
02.2023 - 11.2024
- Perform the full scope of varied court clerical work involved in case processing in the criminal division which requires knowledge of the court system and state laws.
- Review legal documents for completeness, adequacy, accuracy, restricted identifiers, and compliance with rules and/or statutes; determining processing required and taking necessary action in accordance with court rules, statutes, and procedures.
- Utilize various electronic filing systems including MNCIS, SharePoint, Microsoft Office and other related court computer systems.
- Participate in case intake; preparation of court orders, judgments, and writs of attachment, routing documents and orders to judicial officers for review.
- Review and file court documents, initiation of court files, receipt of court fees and scheduling of hearings.
- Review documents to determine accurate security level code, imagining documents to the files, working with e-file and e-serve queues.
- Enter required permanent record information such as case events, case activity, dispositions, and judgments.
- Work closely with defendants, court staff, and law enforcement related to witness testimony and other court proceedings.
- Trained and mentored new team members, fostering a positive work environment and promoting professional growth.
- Update and write processes and procedures related to legal changes.
- Work closely with victim advocate staff during sentencing and other court procedures, including documenting victim impact statements.
- Remain in contact with referees/judges while working as a clerk in court proceedings and in responding to their request for documents or other information.
- Managed up to 25 defendants per court session
Mass Violence Researcher
Violence Project
St. Paul, MN
09.2021 - 12.2021
- Reviewed database history related to safety and security for schools and other learning institutions. Ensured database materials were accurate.
- Assisted in researching trends of criminal behaviors to provide information and data.
- Prepared reports to the Professor on data analysis findings and trends.
- Presented overall findings of finding and reporting outcomes to interested parties.
- Researched over 10 cases per day
OD Technician/Sales Associate
Visionworks
Roseville, MN
10.2017 - 08.2018
- Collaborated with customers and asked questions to assess needs and budgets.
- Recommended frames and lens and explained features and costs to help customers make educated buying decisions.
- Ran pre-examination testing on 8 or more patients per day.
- Contacted insurance companies to validate patient benefits.
- Scheduled appointments and follow-ups as needed.
- Kept detailed medical files organized and private.
- Contacted patients to remind them of upcoming appointments and reschedule them if needed.
- Reached out to patients who were overdue for their annual eye exam.
- Addressed any questions or concerns of the patients to assure they have the best experience.
Sales Associate
Aldi
Hampton, VA
11.2016 - 09.2017
- Assisted customers locate products and check the store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal.
- Engage customers and promote specific merchandise.
- Loaded and unloaded 4 -merchandise using ladder and pallet jack.
- Unloaded up to 7 pallets full of grocery items each morning
- Provided positive first impressions to welcome existing, new and potential customers.
- Maintained proper cleaning and food handling techniques to best ensure safety of customers and staff.
Aviation Boatswain's Mate, Equipment (ABE)
United States Navy
Newport News, VA
06.2013 - 06.2016
- Reinforced equipment safety standards and fostered policies and practices to enhance operations and support environmental, health and safety guidelines.
- Performed preventive maintenance and troubleshooting to maximize equipment performance.
- Supervised and coordinated activities of crew aboard ship.
- Stood watch during specified periods and kept detailed log of activities to keep ship and crew safe from potential harm.
- Participated in safety training such as fire rescue and CPR to best prepare for any life or death circumstances.
Education
Bachelor of Arts - Criminal Justice And Forensic Psychology
Hamline University
Saint Paul, MN05-2022
Aviation - Aviation Boatswain's Mate Equipment
Naval Air Technical Training Center
Pensacola, FL11-2013
Skills
- Customer service
- Deadline management
- Verbal and written communication
- Professionalism
- Conflict resolution
- Analytical thinking
- Team collaboration
- Organizational skills
- Reliability
- Problem-solving abilities
- Attention to detail
- Time management
- Proficient in Microsoft
Certification
- 04/2021 National Institute of Justice: Law 101 Legal Guide for the Forensic Expert
- 04/2021 National Institute of Justice: Crime Scene and DNA Basics for Forensic Analysts
- 04/2021 National Institute of Justice: Communication Skills, Report Writing, and Courtroom Testimony for Forensic Analysts
Timeline
Court Operations Associate
Ramsey County Courts
02.2023 - 11.2024
Mass Violence Researcher
Violence Project
09.2021 - 12.2021
OD Technician/Sales Associate
Visionworks
10.2017 - 08.2018
Sales Associate
Aldi
11.2016 - 09.2017
Aviation Boatswain's Mate, Equipment (ABE)
United States Navy
06.2013 - 06.2016
Bachelor of Arts - Criminal Justice And Forensic Psychology
Hamline University
Aviation - Aviation Boatswain's Mate Equipment
Naval Air Technical Training Center