Summary
Overview
Work History
Education
Skills
Accomplishments
Professional References
Timeline
Generic

Leslie Mazzoni

Saint Paul,MN

Summary

Accomplished Court Operations Associate with a proven track record at the State of Minnesota, adept in enhancing operational efficiency and ensuring compliance with legal standards. Skilled in customer service and document preparation, excel in fostering professional growth and maintaining high satisfaction rates. Demonstrated ability to mentor and streamline processes, significantly improving workflow and data integrity.

Overview

15
15
years of professional experience

Work History

Court Operations Associate

State of Minnesota
10.2016 - Current
  • Ensure timely completion of tasks in compliance with Court rules and MN statutes.
  • Train and mentor new team members, fostering a positive work environment and promoting professional growth.
  • Maintain accurate records using various software systems, ensuring data integrity and regulatory compliance.
  • Resolve customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.
  • Improve operational efficiency by implementing new processes and streamlining existing workflows.
  • Prepare, distribute and process all court paperwork as necessary.
  • Issue and quash warrants.
  • Maintain appropriate document security and public accessibility to records.
  • Answer telephone calls and questions from the public as to general procedures and hearing information.

Deputy Clerk III

State of Alaska Court System
09.2009 - 05.2016
  • Maintained confidentiality by adhering to strict privacy guidelines when handling sensitive information.
  • Provided quality clerical support through data entry, document management, and email correspondence.
  • Provided exceptional customer service to the public, answering inquiries and directing individuals to appropriate resources.
  • Completed complex court forms accurately, minimizing errors and potential delays in processing.
  • Managed financial transactions including fee collections, disbursements, and record-keeping with accuracy and integrity.
  • Promoted transparency within the court system through meticulous record keeping of all case-related documentation.
  • Contributed to a positive work environment through effective communication skills and a collaborative approach to problemsolving.
  • Demonstrated adaptability in handling diverse responsibilities such as managing jury pools, issuing marriage licenses, or attending court sessions as needed.
  • Delivered reliable support during trials by preparing exhibits, administering oaths to witnesses, and taking minutes of court proceedings.
  • Improved communication between the court and litigants with timely notifications of hearings, decisions, and other pertinent information.
  • Interacted with customers by phone, email, or in-person to provide information.

Education

Bachelor of Science - Education With An Emphasis in Math And Science

Sheldon Jackson College
Sitka, AK
06.2003

High School Diploma -

Brunswick High School
Brunswick, OH
05.1999

Skills

    • Customer Service
    • Verbal and written communication
    • Deadline Management
    • Filing systems
      • Document Preparation
      • Policy Enforcement
      • Legal Terminology

Accomplishments

    Certificate of Completion: Working With Victims of Domestic Violence: April 2012

    Alaska Court System's Customer Service Award 2012

    Spot Award Recipient- 2021

    Spot Award Recipient- 2023

    Certificate of Completion: RAD Training- Tactics for Courthouse Violence: April 2023

Professional References

Judge Douglas B. Meslow

Tenth Judicial District

Washington

Stillwater, MN 55082

651-413-8095


Judge Juanita C. Freeman

Tenth Judicial District

Washington

Stillwater, MN 55082

651-413-8088


AmyJo Sparrowgrove

Clerk of Court

Alaska Court System

304 Lake Street, Rm 203

Sitka, AK 99835

907-747-3291


Tony Zdroik

Washington County Attorney's Office

Juvenile Division Head

651-430-6074

Tony.Zdroik@co.washington.mn.us


Megan Hunt

Assistant Juvenile Public Defender

Washington County

651-351-3700

Megan.Hunt@pubdef.state.mn.us


Tami Schmitz

Washington County Community Corrections

Probation Officer

Cell: 651-342-9299

Tami.Schmitz@co.washington.mn.us


Laurel O'Rourke

Assistant Washington County Public Defender

Laurel.O'Rourke@pubdef.state.mn.us

Cell: 612-849-0367













Timeline

Court Operations Associate

State of Minnesota
10.2016 - Current

Deputy Clerk III

State of Alaska Court System
09.2009 - 05.2016

Bachelor of Science - Education With An Emphasis in Math And Science

Sheldon Jackson College

High School Diploma -

Brunswick High School

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Leslie Mazzoni