Erini Ghobrial
9606 Della Dr, Henrico ,VA
Summary
Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to CVS pharmacy . Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service. Skilled Dental Assistant with experience and training necessary to assist with various dental procedures. Hands-on training in dental radiography, chairside assisting and front office administrative duties. Quick learner and successful in building relationships with coworkers and patients.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Pharmacy Technician
CVS Pharmacy
8900 Patterson Ave Richmond, VA 23229
09.2023 - Current
- Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained compliance with all federal and state regulations related to pharmaceutical operations, ensuring accurate record-keeping and documentation practices.
- Provided excellent customer service at the point-of-sale counter, efficiently managing transactions while addressing patient inquiries.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Reduced medication errors by implementing a meticulous double-check system for all prescriptions filled.
- Collected co-payments or full payments from customers.
- Ensured patient safety with diligent monitoring of drug interactions and proper dosage instructions.
- Improved customer satisfaction, addressing concerns and answering questions about medications and health conditions.
Pharmacy Technician
Walmart
Richmond, VA
04.2019 - 04.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Education
Bachelor of Science - Health Administration
ECPI University
Virginia Beach, VA10.2025
Associate of Science - Public Health
J Sargeant Reynolds Community College
Richmond, VA08.2023
Skills
- Problem-solving skills
- Pharmacy Software Proficiency
- Inventory Control
- Order Verification
- HIPAA
- Insurance Verification
- Insurance Billing
- Advanced math skills
- Staff Leadership
- Customer Service
- Attention to Detail
- Certified Pharmacy Technician (CPhT)
- Dental Radiography
Certification
- CPhT - Certified Pharmacy Technician
- Certified Dental Assistant
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Lead Pharmacy Technician
CVS Pharmacy
09.2023 - Current
Pharmacy Technician
Walmart
04.2019 - 04.2022
Bachelor of Science - Health Administration
ECPI University
Associate of Science - Public Health
J Sargeant Reynolds Community College