Erin J. Venne
Gordon,WI
Summary
Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, upselling, and resolving any emerging problems clients might face with accuracy and efficiency.
Overview
18
18
years of professional experience
Work History
Client Services Executive/Account Manager
SONIFI Health
05.2021 - Current
- Increase adoption and utilization of SONIFI products through creative planning, uses cases, data, evidence
- Prescriptively steward clients on enhancements that parallel with strategic and clinical initiatives
- Use both authentic and programmatic approach to foster and enhance client relationships
- Maniacal focus on demonstrating value to ensure renewals and long-term partnership
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Senior Client Success Manager/Account Manager
Truven Health/IBM/Watson Health
06.2014 - 05.2021
- Partner with sales to promote products, manage territory, strategize sales plans, upsell
- Monitor and manage accounts for pain points, training needs and ensure case resolution/customer satisfaction
- Maintain excellent internal and external customer relationships and build trust through accountability
RN Care Coordinator/Clinical Staff Educator
Marshfield Clinic
11.2010 - 04.2014
- Examined and evaluated patient needs post hospitalization and in care coordination process
- Formulated nursing treatment plans in cooperation with providers, specialists, resources, SDOH
- Connected patients with appropriate community resources to assist in health maintenance
- Developed and taught curriculum supporting current clinical standards and policies
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
Registered Nurse
Luther Hospital, Family
06.2005 - 01.2011
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Managed care from admission to discharge.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
Education
Bachelor of Science - Biology Education, Coaching
UW-Superior
Superior, WIAssociates Degree-Registered Nurse - Nursing
Chippewa Valley Technical College
Eau Claire, WI05.2005
Skills
- Presenter
- Collaborator
- Remote video conferencing
- People Map Expansion
- Content expert
- Skilled Registered Nurse
- Excellent written and verbal skills
- Client goal setting
- Client relationships management
Additional Information
- Certifications/Awards: , RN license, Certified Customer Success Manager, NPS-Customer Advocacy Badge, IBM Employee of the Month, IBM Eminence and Excellence Award winner, IBM Special Equity Award winner, IBM Recognized Speaker/Presenter
Timeline
Client Services Executive/Account Manager
SONIFI Health
05.2021 - Current
Senior Client Success Manager/Account Manager
Truven Health/IBM/Watson Health
06.2014 - 05.2021
RN Care Coordinator/Clinical Staff Educator
Marshfield Clinic
11.2010 - 04.2014
Registered Nurse
Luther Hospital, Family
06.2005 - 01.2011
Bachelor of Science - Biology Education, Coaching
UW-Superior
Associates Degree-Registered Nurse - Nursing
Chippewa Valley Technical College
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