Erin Fox
Goodlettsville,TN
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
13
13
years of professional experience
Work History
Key Accounts Sales Manager
Shamrock Marketing Inc.
10.2023 - Current
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Coordinated sales presentations and product demonstrations, showcasing the value proposition for prospective clients.
- Trained and mentored junior sales representatives, fostering a culture of professional development.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Managed a portfolio of key accounts, ensuring consistent revenue generation and customer satisfaction.
Operations Manager
Marangoni Tread NA
11.2010 - 08.2023
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Facilitated smooth collaboration between departments through clear communication channels.
- Developed systems and procedures to improve operational quality and team efficiency.
- Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning.
- Developed and maintained relationships with external vendors and suppliers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Analyzed and reported on key performance metrics to senior management.
- Implemented new inventory management system to optimize stock levels and reduce waste.
Education
Bachelor of Arts - Music Business
State University of New York- Oneonta
Oneonta, NY12.2005
Skills
- Business Objective Analysis
- Sales Statistics Analysis
- Data-driven decision-making
- Customer Trend Analysis
- Customer Portfolio Management
- Salesforce Software
- Price Schedules
- Price Structuring
- Credit History Analysis
- Data Interpretation
- Cross-Functional Collaboration
- Performance Evaluations
Timeline
Key Accounts Sales Manager
Shamrock Marketing Inc.
10.2023 - Current
Operations Manager
Marangoni Tread NA
11.2010 - 08.2023
Bachelor of Arts - Music Business
State University of New York- Oneonta
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