Erinlea Helm
Excelsior Springs,Missouri
Summary
Adept at elevating operational efficiency and safety, I spearheaded hazard identification initiatives at RE Brand Maintenance LLC, enhancing facility safety. My strong customer service focus and supervisory experience have consistently improved client satisfaction and team performance. Expert in cleaning, I excel in problem-solving and fostering teamwork, driving significant improvements in maintenance and client relations.
Overview
14
14
years of professional experience
Work History
Maintenance Lead
RE Brand Maintenance LLC
Kearney, MO
01.2024 - Current
- Improved overall facility safety with regular inspections and hazard identification initiatives.
- Served as the primary point of contact for emergency situations, mobilizing response teams quickly to mitigate damage and restore normal operations swiftly.
- Assessed equipment performance data to identify trends highlighting areas requiring attention or potential improvements in maintenance procedures.
Account Manager
Woodley Building Maintenance
Raytown, MO
10.2017 - 01.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
Manager
City Wide Maintenance
Kansas City, MO
08.2010 - 09.2017
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
GED -
Hickman Mills
Skills
- Cleaning Expertise
- Customer service-focused
- Supervisory Experience
- Task Delegation
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Data Entry
- Teamwork and Collaboration
- Commercial / residential experience
- 10 plus years of experience
Timeline
Maintenance Lead
RE Brand Maintenance LLC
01.2024 - Current
Account Manager
Woodley Building Maintenance
10.2017 - 01.2024
Manager
City Wide Maintenance
08.2010 - 09.2017
GED -
Hickman Mills