Erin M. Friend
Clarksville,TN
Summary
Highly motivated leader with 15 years of clinical experience and 11 years management experience with desire to take on new challenges. Experienced in planning and problem-solving abilities to improve day to day operations, enhance clinical quality, and drive patient centered outcomes to increase bottom-line profitability. Organized with a systematic approach and natural relationship and team building skills.
Overview
15
15
years of professional experience
Work History
Regional Director
Upstream Rehabilitation
03.2019 - Current
- Successfully lead market through acquisition of Results PT into Upstream Rehabilitation.
- Managed clinical operations for 14 clinics across 3 brands overseeing a team of 55+ employees
- Created effective business plans to focus strategic decisions on long-term objectives.
- Collaborated with team members in developing best practices to support company objectives
- Responsible for P&L financial oversight including market budget setting for targeted YOY growth.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Cultivated development of high-performing teams by implementing inclusive work culture focused on individual and team development.
Clinic Director & Region Occ Health Coordinator
Results Physiotherapy
, Alabama
10.2012 - 02.2019
- Managed routine operations and expert leadership of 9-person team growing DeNovo clinic to be a top clinic in market.
- Responsible for developing and expanding market's role in Occupational Health and Workers’ Compensation
- Designed and implemented office and industrial ergonomic assessment programs
- Developed relationships with healthcare providers to sustain strong referral pipeline.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
Physical Therapist
Virginia Therapy and Fitness Center
Reston, Virginia
08.2008 - 10.2012
Education
Doctorate of Physical Therapy -
Shenandoah University
08.2008
Bachelor of Science - Exercise Science
George Mason University
05.2004
Skills
- Team Building
- Clinical Quality
- Staff Oversight
- Hiring and Onboarding
- Goal Setting
- Process Improvements
- Performance Assessment
- Operations Oversight
Accomplishments
- Balance and Fall Risk Assessment and Instructor Training
- External Mentor for New Grads with Results Physiotherapy
- Women’s Health Training for new therapists- Results Physiotherapy
- Fleet Feet Injury Screens - Results Physiotherapy
- Community Lecture and Lab for Rehabilitation for Post Partum Women - VTFC
- Guest Lecturer for Ergonomics class at Shenandoah University
Timeline
Regional Director
Upstream Rehabilitation
03.2019 - Current
Clinic Director & Region Occ Health Coordinator
Results Physiotherapy
10.2012 - 02.2019
Physical Therapist
Virginia Therapy and Fitness Center
08.2008 - 10.2012
Doctorate of Physical Therapy -
Shenandoah University
Bachelor of Science - Exercise Science
George Mason University
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