Summary
Overview
Work History
Education
Skills
Certification
Timeline
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James Rookaird

Mukilteo,WA

Summary

Dynamic Regional Director with a proven track record at Puget Collision, enhancing operational efficiency and customer satisfaction. I-CAR and ASE certified, I excel in strategic planning and team mentorship, driving process improvements that elevate service standards. Committed to optimizing profitability while fostering leadership development within cross-functional teams.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Regional Director

Puget Collision
12.2025 - 06.2026
  • Streamlined operations to enhance efficiency across multiple service locations.
  • Developed and implemented standard operating procedures for consistent service delivery.
  • Collaborated with cross-functional teams to ensure alignment on operational goals.
  • Mentored management team in best practices for staff performance and customer satisfaction.

Director of Operations

Crash Champions
10.2022 - 11.2025
  • Developed and implemented strategic plans to enhance operational efficiency across multiple locations.
  • Led cross-functional teams to drive process improvements and elevate customer satisfaction standards.
  • Oversaw budget management and resource allocation to optimize profitability in regional operations.
  • Established performance metrics and conducted regular assessments to ensure alignment with organizational goals.

General Manager

Caliber Collision
10.2018 - 09.2022
  • Directed daily operations to enhance workflow and improve team efficiency.
  • Implemented strategic initiatives to elevate customer satisfaction and retention rates.
  • Analyzed performance metrics to identify areas for process improvement and cost reduction.
  • Mentored management team to develop leadership skills and promote professional growth.

Education

Bachelor of Arts - History

University of Washington
Seattle, WA
06-1999

Skills

Time management abilities

MS office

Employee coaching and mentoring

Professionalism

Team development

Analytical thinking

Managing operations and efficiency

Self motivation

Team building

Certification

● I-CAR Certified

● ASE Certified

● Tesla Certified

● Ford Certified

Timeline

Regional Director

Puget Collision
12.2025 - 06.2026

Director of Operations

Crash Champions
10.2022 - 11.2025

General Manager

Caliber Collision
10.2018 - 09.2022

Bachelor of Arts - History

University of Washington
James Rookaird