Erin M. Hayes
Boston,USA
Summary
High impact, Account Executive and Broker with a proven track record of unparalleled client service. Assertive and enthusiastic in providing valued guidance to commercial businesses in various industries by addressing all aspects of their complex Property and Casualty insurance and risk management needs. High achiever with an unsurpassed work ethic who has earned a reputation as a perceptive and insightful troubleshooter. Thrives in dynamic, challenging and fast-paced professional environments. Skilled relationship builder and trusted advisor to clients.
Overview
17
17
years of professional experience
Work History
Account Executive, Senior Vice President
AON
Boston, USA
11.2022 - Current
- Managing a book of business generating $2M in revenue, while supporting the Construction & Infrastructure sales team to achieve corporate growth targets
- Leads Account Management Teams and oversees all aspects of execution for day-to-day services for clients
- Analyzes various Insurance program options for new and renewal business, and assists the team to develop impactful presentation to help facilitate client decision-making
- Evaluates operational efficiency of the Account Management Team regarding policy maintenance, invoicing and certificates of insurance, and implements improvements to enhance client satisfaction
- Cultivate and strengthen relationships with senior-level clients, introducing relevant resources and tools to address risk and capital management needs, particularly for Canadian reverse flow clients
- Develop client-facing materials focused on best practices for Owners, Developers, and Contractors to enhance engagement and understanding of the project lifecycle and CIPs.
- Identify and generate pipelines for new clients while expanding service offerings across business lines; selected to strategically collaborate with Data & Analytics, Producers, and Private Equity/M&A teams to successfully secure two RFPs in 2024
- Drive the sale of additional services and coverages across solution lines, conducted cyber assessments, and assisted with the development of a rolling CCIPs for a Contractor client and a rolling Site Pollution policy for a Developer
- Proactively stay informed and current on industry trends, introducing innovative risk management strategies to provide clients with fresh perspectives
- Re-engaged Aon and attend local AGC Risk Forums and events as well as becoming a member of the NAWIC
- Mentor junior staff on broker placement for small to mid-size clients and for high hazard trade contractors where wholesaler placement is warranted
Assistant Vice President
AMWINS GROUP
Boston, USA
06.2021 - 11.2022
- Managed the new business and renewal process for Casualty Insurance policies with a focus in Construction and complied with all deadlines from external partners (brokers, insurers, etc.), ensuring a high-quality work product had been prepared and delivered to clients
- Demonstrated proven account management and business development track record achieving renewal retention of 95% and quote to bind ratio of 70% for new business
- Independently analyzed new prospects and cross-sell opportunities for revenue growth exceeding budgets and creating profitable future targets for the casualty book of business generating $4.5M in revenue for the New England territory
- Utilized strong oral and written communication skills to explain work product, findings, and recommendations to junior colleagues, peers, and clients
- Participated and created business initiatives for emerging product rollouts, parametric insurance and cyber
- Defined and monitored post-merger integration process for Worldwide and AmWins for data accuracy, communication networks, forecasting objectives and client presentations
Producer
RISK PLACEMENT SERVICES, INC.
Boston, USA
04.2016 - 06.2021
- Responsible for meeting revenue sales goals by growing and maintaining relationships with new and existing clients as well as insurance carriers with limited distribution.
- Grew a book of P&C business to $750K revenue within three years, superseding budget forecast.
- Successfully closed and retained National Accounts with policy premiums in excess of $1M.
- Maintained a retailer pipeline of prospects for cold calling and soliciting new lead.
- Strengthened business efficiencies to improve service and meet client deadlines from receiving submission to post binding.
- Monitored and supported team to meet local and federal compliance guidelines and received satisfactory results for all audited files.
- Initiated strategic marketing efforts for the region with existing partner relationships for overall growth, specifically for Crane contractors.
- Mentored entry level employee participating in Gallaghers GCAP Sales Program for two years. Mentee finished 2nd within the class.
- Elected to sit on the MAIA Board for Young Professionals
Assistant Vice President
RT SPECIALTY
Chicago, USA
09.2010 - 04.2016
- Contributed continuing growth of a $3M Casualty book of business that doubled in 2 years’ time to $55M in premium
- Negotiated contract terms, conditions, and pricing for an average of 40 accounts per month
- Average policy premium $25,000-$50,000
- Managed and independently handled small, medium, and large size accounts for new business and renewals
- Marketed and helped service difficult accounts inclusive of risks domiciled in NY, residential construction, and risks with complex losses
- Recommended coverage enhancements and identified gaps in coverage within current policy structures to write new business where incumbent was being offered renewal terms
- Participated in weekly and monthly agency and broker meetings to build existing and foster new relationships
- Spearheaded weekly carrier learning sessions to keep apprised of new, and constantly evolving, policy and market changes
- Managed and tracked new business to help formulate forecasts and budgets
- Facilitated claims handling for current account claims negotiations between insured’s counsel and carrier representatives
- Collaborated with Property and Professional brokers to service current retailers to increase overall new business hit ratios
Associate Broker
RISK PLACEMENT SERVICES, INC.
Boston, USA
04.2009 - 09.2010
- Supported a wholesale P&C and Professional Lines book of business in excess of $350K in revenue.
- Marketed an average of 50-60 renewals per month
- Communicated regularly with producers, prospective agents, and carriers to build the existing book of business
- Processed quotes, binders, endorsements, claims and affidavits on all accounts
- Nominated as the point person within the Boston office to work on a national initiative designed to facilitate workflow between RPS & AJG
- Achieved and exceeded departmental goals related to profit, growth, client services and carrier relationships
Business Development Marketing Assistant
AMERICAN INTERNATIONAL GROUP, INC.
Boston, USA
10.2007 - 04.2010
- Coordinated with the Northeast Regional Profit Centers to host CE seminars
- Developed and created external and internal marketing material for conferences, new product introductions and marketing events
- Managed and maintained the Northeast Regional target initiative for the Marketing department
- Collaborated with AIG Salesforce.com representatives to develop regional reporting designed to drive business focus and sales volume
- Analyzed broker and profit center performance and productivity trends; results provided to Senior Management
- Collected and distributed Northeast regional broker licensing and appointment documentation in order to maintain compliance regulations
- Initiated weekly underwriting training with profit center managers to further personal knowledge base
Education
BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION, CONCENTRATION IN MARKETING/SOCIOLOGY
UNIVERSITY OF NEW HAMPSHIRE, WHITTEMORE SCHOOL OF BUSINESS AND ECONOMICS
DURHAM, NH, USSkills
- Relationship Management & Client Services
- Strategic Planning
- Contract & Policy Review
- Brokering & Coverage Negotiations
- Coverage Due Diligence & Analysis
- Growth & Expansion Strategies
- Process Design & Productivity Improvement
- Team Building & Mentoring
Phone
cell, (410) 349-7241
Websites
Professionallicensesandaffiliations
- P&C Broker License; Excess & Surplus License
- OSHA 10 Certified
- NAWIC Member
- AGC – At Large Member
- CRIS Designation – Active Enrollment
- IAG, Boston Planning & Development Agency – 2020 - Present
- Board of Directors Massachusetts Insurance Agents Association – 2016 - 2020
- WISA U40 Committee Member – Member 2020 - Present
Industryexpertise
Extensive experience selling difficult to place coverages for Casualty insurance, with a niche in Construction.
Timeline
Account Executive, Senior Vice President
AON
11.2022 - Current
Assistant Vice President
AMWINS GROUP
06.2021 - 11.2022
Producer
RISK PLACEMENT SERVICES, INC.
04.2016 - 06.2021
Assistant Vice President
RT SPECIALTY
09.2010 - 04.2016
Associate Broker
RISK PLACEMENT SERVICES, INC.
04.2009 - 09.2010
Business Development Marketing Assistant
AMERICAN INTERNATIONAL GROUP, INC.
10.2007 - 04.2010
BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION, CONCENTRATION IN MARKETING/SOCIOLOGY
UNIVERSITY OF NEW HAMPSHIRE, WHITTEMORE SCHOOL OF BUSINESS AND ECONOMICS