Erin Mortensen

Senior nursing leader with progressive responsibility across acute, emergency, behavioral health, procedural, and specialty services, demonstrating a consistent record of operational excellence, cultural transformation, and measurable quality outcomes. As Senior Director of Nursing (2023–2026), expanded span of control to include the Emergency Department, Inpatient Behavioral Health, medical/telemetry, stroke, orthopedic, infusion, interventional radiology, and hospital-wide clinical response services. Led a hospital-wide shift toward trust, collaboration, and psychological safety, resulting in significant gains in employee engagement (+26%), psychological safety (+14.7%), and work environment (+24.6%). Successfully guided complex operational changes including opening 16 inpatient beds, developing enterprise surge plans, and navigating critical infrastructure events while maintaining safe operations. Achieved key quality and workforce outcomes, including reduction in cardiopulmonary arrests through implementation of the Clinical Alert Team, meeting quality and safety stretch goals, reducing RN turnover to 15.7%, and eliminating traveler utilization in 2025.

Previously served as Director of Nursing (2022–2023), accountable for Emergency Department operations and the successful launch of a new Inpatient Behavioral Health Unit with 0% vacancy. Developed and implemented high-impact workforce and clinical programs, including an ED Fellowship Program that reduced RN vacancy by 30%, advanced triage and throughput initiatives, and multiple evidence-based practice projects integrated into standard workflows. Partnered with physician, executive, and system leadership to standardize EPIC workflows, integrate providers during merger activity, achieve Level II Trauma Center designation, and enhance safety, patient experience, and operational alignment across facilities. Recognized for advancing nursing innovation, professional development, and patient-centered care, with initiatives driving HCAHPS improvements, hospital-wide process changes, and multiple quality and safety awards.

Progressive emergency nursing leader with comprehensive experience advancing from Emergency Department Registered Nurse to Nurse Manager within a high-volume Level II trauma center. As Nurse Manager (2018–2021), led 24/7 operations for an Emergency Department serving approximately 90,000 annual visits with oversight of nearly 200 employees. Accountable for workforce planning, budgeting, regulatory compliance, and performance improvement initiatives aligned with health-system and regulatory standards. Implemented structured communication and engagement strategies, supported technology integration, achieved ANCC accreditation for the New Graduate Residency Program, and led major throughput and turnaround-time improvements, including advanced triage models, SuperTrack expansion, rapid ICU transfers, and coordinated inpatient handoffs. Played a key leadership role in COVID-19 surge planning through establishment of alternative care delivery sites, ensuring safe, efficient patient flow during unprecedented demand.

Earlier roles included House Supervisor/Bed Placement, Nurse Educator, and Assistant Nurse Manager, providing hospital-wide operational leadership, education strategy, and frontline management. Delivered off-shift administrative oversight, managed staffing and capacity, coordinated emergency responses, and optimized bed placement and throughput. As Nurse Educator and Assistant Nurse Manager, designed and implemented comprehensive orientation and residency programs, led competency-based education and quality initiatives, supported systemwide care logistics transformation, and strengthened clinical operations during disaster response and high-volume surges. This breadth of experience reflects a strong foundation in emergency care leadership, workforce development, operational efficiency, and high-reliability healthcare delivery.