Erinn Cook
Topeka,KS
Summary
Driven and dependable with years of experience working with all personality types and ages. Extremely proficient in maintaining confidentiality and record keeping. Loves problem solving alongside others and working in fast paced environments.
Overview
17
17
years of professional experience
Work History
Licensing and Contracting Specialist
Advisors Excel
06.2019 - Current
- Increase customer satisfaction by addressing and resolving complaints in a timely manner.
- Provide outstanding customer service when processing and handling requests from agents, carriers, and internal staff.
- Respond to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Provide agents with contracting statuses, codes, and training required.
- Optimize workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
Nurse Aid
Washburn Rural High School
04.2018 - 06.2019
- Administrative and simple medical responsibilities under the direction of a licensed school nurse.
- Provided first aid for injuries, recording symptoms of sick students and administered doctor-approved medications.
- Kept records of each student who visits the nurse’s office.
- Formed strong bonds and provided emotional support during challenging times for students.
Resource Family Developer- Licenser
Whites Residential & Family Services
11.2006 - 02.2011
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Transported and supervised visitations.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
Education
Bachelor of Arts - Liberal Arts And Social Sciences
Purdue University Calumet
Hammond, IN12.2011
Skills
- Customer Support
- Goal-oriented mindset
- Customer Relations
- Data entry proficiency
- Client Services
Timeline
Licensing and Contracting Specialist
Advisors Excel
06.2019 - Current
Nurse Aid
Washburn Rural High School
04.2018 - 06.2019
Resource Family Developer- Licenser
Whites Residential & Family Services
11.2006 - 02.2011
Bachelor of Arts - Liberal Arts And Social Sciences
Purdue University Calumet
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