Roge Ezra Lagahid
Topeka,KS
Summary
Dynamic professional with experience in staff training and recruiting. Skilled in enhancing team performance through effective communication and conflict resolution strategies, contributing to improved team satisfaction and loyalty.
Overview
6
6
years of professional experience
Work History
Licensing and Contracting Specialist
Advisors Excel
Topeka, KS
06.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Collaborated with department heads to identify staffing needs and develop customized recruitment plans tailored to the team's requirements.
- Met with managers to discuss vacancies, applicant qualifications, and characteristics of top candidates.
Senior Customer Service Representative
Envista
Topeka, KS
03.2022 - 06.2023
- Trained new representatives on systems and service protocols, improving team performance.
- Resolved complex customer inquiries, enhancing satisfaction and loyalty.
- Managed escalated issues, employing conflict resolution strategies to maintain positive relationships.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
Youth Development Leader
Boys & Girls Club Of Topeka
Topeka, KS
06.2020 - 03.2022
- Mentored staff and volunteers, enhancing team performance and program delivery.
- Led training sessions for new staff, emphasizing best practices in youth engagement strategies.
- Supported participants'' emotional well-being through active listening, empathy, and conflict resolution techniques.
- Experienced with popular office software used for data collection and developing reports.
- Maintained accurate records of attendance, participation levels, and individualized plans for each participant''s growth within the program.
- Collaborated with team members to create strategies for promoting positive behavior among participants.
Education
Bachelor of Science - Communications
Washburn University of Topeka
Topeka, KS05-2022
Skills
- Verbal and written communication
- Relationships and rapport
- Staff training
- Customer service
- Interviewing skills
- Active listening
- Problem resolution
- Computer proficiency
- Recruiter training
- Talent acquisition
- Interviewing techniques
Timeline
Licensing and Contracting Specialist
Advisors Excel
06.2023 - Current
Senior Customer Service Representative
Envista
03.2022 - 06.2023
Youth Development Leader
Boys & Girls Club Of Topeka
06.2020 - 03.2022
Bachelor of Science - Communications
Washburn University of Topeka