Erinn McKee
Bartlett,IL
Summary
Membership lead with expertise in data analysis and customer engagement. Proven track record in developing training programs that enhance member retention through strategic communication. Strong problem-solving skills and professionalism drive effective membership strategies, fostering community involvement and satisfaction. Results-oriented with extensive experience in training design and operations management, contributing to improved team performance and member satisfaction.
Overview
21
21
years of professional experience
Work History
Membership Lead
THE NIELSEN COMPANY
Oldsmar, Florida
07.2019 - Current
- Coordinated training sessions for new team members on company policies and procedures.
- Developed strategies to boost member retention through targeted communication efforts.
- Led initiatives to enhance membership engagement and community involvement.
- Managed membership database, ensuring accuracy of records and timely updates.
- Delivered exceptional customer service to elevate overall customer experiences.
- Ensured accurate data entry into databases for comprehensive analysis and reporting.
- Trained new staff on data collection protocols and best practices.
- Collected field data via surveys and observations to support research initiatives.
Regional Trainer
THE NIELSEN COMPANY
Oldsmar, Florida
08.2022 - 07.2024
- Aligned training programs with company objectives through collaboration with management.
- Developed comprehensive training materials for diverse teams across multiple regions.
- Conducted assessments to evaluate effectiveness and participant comprehension of training initiatives.
- Mentored new trainers, ensuring consistent and effective content delivery.
- Utilized learning management systems for tracking employee progress and compliance metrics.
- Analyzed feedback to refine training programs and methodologies for improved outcomes.
- Prepared detailed reports on training progress for senior management review.
- Assessed employee performance to identify opportunities for improvement.
Owner/Operator
Jimmy John's Franchise
Elgin, Illinois
03.2005 - 03.2017
- Managed daily business operations, overseeing staff, sales, inventory, and accounting functions.
- Created budgets for food costs, staffing needs, overhead expenses, and capital investments.
- Established pricing structures based on market analytics and trends.
- Developed marketing strategies to enhance local brand awareness and customer engagement.
- Negotiated contracts with vendors for food supplies, equipment purchases, and catering services.
- Maintained relationships with vendors to secure advantageous terms on materials and services.
- Oversaw hiring processes from recruitment through onboarding and training of new employees.
- Conducted regular performance reviews to evaluate staff efficiency and productivity.
Education
High School Diploma -
Wayland Academy
Beaver Dam, WI01-1991
Skills
- Membership strategy development
- Customer relationship management
- Leadership and problem-solving
- Professional verbal communication
- Customer retention strategies
- Performance evaluation methods
- Operations management
- Training program design
- Effective communication
- Collaborative teamwork
Timeline
Regional Trainer
THE NIELSEN COMPANY
08.2022 - 07.2024
Membership Lead
THE NIELSEN COMPANY
07.2019 - Current
Owner/Operator
Jimmy John's Franchise
03.2005 - 03.2017
High School Diploma -
Wayland Academy