Erin Shiree Wood

Work History

The Scarlet Experience, LLC

10.2015 - 10.2024

Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Implemented marketing strategies to increase brand awareness and attract new customers.
Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
Mentored staff members on best practices in customer service and sales techniques, leading to increased client satisfaction

Sprint

06.2005 - 06.2014

Met or exceeded performance metrics regularly, demonstrating consistent dedication to providing exceptional service.
Ensured compliance with industry regulations and company policies throughout all dealings with customers.
Offered personalized assistance based on each client''s unique situation, leading to higher success rates in retaining customers.
Conducted thorough investigations of customer complaints, working diligently to find resolutions that satisfied all parties involved.
Utilized CRM software efficiently to track customer interactions and ensure proper follow-up on pending issues.
Trained new hires on company policies, product offerings, and best practices for handling difficult customer situations.
Collaborated with team members to implement new strategies for improving overall customer retention.
Continuously sought opportunities for professional development, attending workshops and training sessions to enhance customer service skills.
Met customer call guidelines for service levels, handle time and productivity.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Sears

06.2004 - 06.2005

Assisted human resources in recruiting top talent and hiring potential candidates, while maintaining diverse workforce representation.
Managed high-volume cash handling responsibilities while maintaining accuracy to ensure accurate financial records store wide,
Worked closely with Loss Prevention departments in adhering to strict safety protocols and security measures.
Processed payments quickly using POS systems while adhering strictly to established cash handling protocols.
Gathered documentation and created reports on assessed information.
Generated and reviewed a variety of store wide reports, including financial summaries, department inventory, deliveries, customer orders, over/shorts, deposits, etc for management review,

Best Buy

03.2003 - 06.2004

Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Helped customers complete purchases, locate items, and join reward programs.
Assisted customers with returns, refunds and resolving transaction issues.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Feeders Supply

10.2002 - 03.2003

Spearheaded educational initiatives for clients, enhancing product knowledge and increasing sales opportunities.
Helped customers complete purchases, locate items, and join reward programs.
Stocked, tagged and displayed merchandise as required.