Erionna Davis
Prattville ,AL
Summary
Enthusiastic and success-driven customer service professional with experience in fast-paced retail establishments, recognized for consistently delivering exceptional customer experiences with a positive, can-do attitude. Brings a high level of professionalism, energy, and commitment to every interaction, creating welcoming environments that reflect company values and strengthen customer loyalty. Demonstrates strong interpersonal and communication skills, with the ability to actively engage customers, understand their needs, and provide effective, solutions-focused support.
Highly motivated to contribute to organizational success through reliability, teamwork, and continuous improvement. Thrives in high-volume settings while maintaining accuracy, efficiency, and attention to detail. Known for supporting sales objectives, upholding operational standards, and representing the brand with integrity and enthusiasm. Dedicated to exceeding expectations, achieving measurable results, and growing within a customer-focused, performance-driven organization.
Overview
1
1
year of professional experience
Work History
Sales Outfitter
Bass Pro Shops
Prattville, AL
09.2025 - Current
- Assisted customers in selecting outdoor gear based on needs and preferences.
- Maintained organized inventory of equipment and apparel, ensuring optimal stock levels.
- Demonstrated proper use of outdoor equipment to enhance customer experience and safety.
- Collaborated with team members to set up displays and promote seasonal products effectively.
- Provided personalized service by assisting customers with apparel selection, sizing, and product features
- Demonstrated in-depth knowledge of outdoor and lifestyle apparel to enhance customer confidence and sales
Supported store sales goals through effective product recommendations and upselling
Maintained visual merchandising standards and restocked inventory as needed
Built strong customer relationships by delivering an authentic and welcoming brand experience
Collaborated with team members to ensure smooth daily operations and exceptional customer satisfaction
Front End Associate
Walmart
Montgomery, AL
03.2025 - 08.2025
- Delivered friendly, efficient service to a high volume of customers in a fast-paced retail environment
- Operated POS systems accurately for cash, card, and digital transactions
- Assisted customers with returns, exchanges, and inquiries while following company policies
- Resolved customer concerns professionally to maintain satisfaction and loyalty
- Maintained a clean, organized checkout area and ensured compliance with safety standards
- Worked collaboratively with team members to reduce wait times and improve overall store flow
Education
Bachelor of Science - Forensic Science
Alabama State University
Montgomery, ALHigh School Diploma -
Sumter County High School
Americus, GA05.2024
Skills
- Exceptional Customer Service & Guest Engagement
- Point-of-Sale (POS) Systems & Cash Handling
- Conflict Resolution & De-escalation
- Product Knowledge & Merchandising
- Sales Support & Upselling Techniques
- Multitasking in Fast-Paced Environments
- Team Collaboration & Communication
- Attention to Detail & Accuracy
- Time Management & Reliability
- Brand Representation & Professionalism
- Goal oriented
- Phone etiquette
- Microsoft office
- Computer skills
- Leadership and management
Timeline
Sales Outfitter
Bass Pro Shops
09.2025 - Current
Front End Associate
Walmart
03.2025 - 08.2025
Bachelor of Science - Forensic Science
Alabama State University
High School Diploma -
Sumter County High School