Shift Leader & Experienced Server
Grace Christina Soentoro
Sushi Masa
New Orleans,LA
Work Preference
Work Type
Full TimePart TimeImportant To Me
Work-life balanceCompany CultureCareer advancementFlexible work hoursPersonal development programsHealthcare benefitsPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work weekSummary
Dynamic and dedicated hospitality professional with a developed strong customer service and multitasking skills in high-paced AYCE restaurant environment honed at Sushi Masa, Sushi Nami, Ikura Sushi-Hibachi and Panda Express proven ability to enhance guest experiences through effective problem-solving and warm engagement. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration also recognized for building rapport with customers, leading to increased repeat business and satisfaction.
3
Languages
10
Years of experience
Education
Master Of Laws - Civil Law
Bachelor In Law Studies - Faculty of Law
Work History
Experience server
8 Months- Delivered exceptional customer service to enhance dining experience and ensure guest satisfaction.
- Managed multiple tables efficiently while maintaining high attention to detail and accuracy in orders.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions promptly.
- Trained new servers on menu offerings, service protocols, and best practices for customer engagement.
Experience server
5 Months- Streamlined order-taking process to minimize wait times for diners.
- Processed orders and sent to kitchen employees for preparation.
- Trained new servers on menu offerings, service protocols, and best practices for customer engagement.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Server-Cashier-Host
1 Year 1 Month- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Resolved customer complaints promptly, fostering positive guest experiences.
Server
2 Months- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Coordinated with management to optimize shift schedules based on peak hours.
Front of House Employee
4 Months- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
Assistant Sushi Chef
3 Months- Maintained a clean and orderly dining area for an enjoyable guest experience by sete positive tone for entire dining experience as first point of contact for incoming guests.
- Prepared high-quality seafood, rice and ingredients for sushi.
- Used various types of knives, hand tools and utensils to fillet fish in preparation for sushi
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Contributed to a safe, clean work environment by adhering to strict food safety guidelines and maintaining a spotless workspace at all times.
- Established strong working relationships with colleagues through clear communication, teamwork, and mutual respect.
- Maximized guest satisfaction with timely order completion during peak hours without compromising quality or presentation.
- Pleasantly welcomed patrons entering sushi bar, offering to explain menu options.
Server
2 Months- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs, collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers. Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
Skills
Professional appearance & positive
Hospitality service with Strong work ethic
Exceptional customer service & Guest engagement
Multitasking and organization
Cash handling and check payment processing
Point of sale (POS) system operations
Team leadership
Team member supports
Reliable and responsible
Warm and friendly
Adaptable and flexible
High energy and stamina
Problem-solving
Cool under pressure
Excellent communication
Languages
English
Full Professional
Indonesian
Native or Bilingual
Chinese (Mandarin)
Limited Working
"Character cannot be developed in ease and quiet. Only through experience of trial and suffering can the soul be strengthened, ambition inspired, and success achieved."
Helen Keller
Timeline
Experience server
Sushi Masa
01.2026 - Current
Experience server
Sushi Nami
12.2025 - 05.2026
Server
Yummy Sushi & Yummy Pho
09.2025 - 11.2025
Front of House Employee
Panda Express Restaurant
06.2025 - 10.2025
Server-Cashier-Host
Midori Sushi
01.2025 - 02.2026
Assistant Sushi Chef
Ikura Hibachi
03.2023 - 06.2023
Server
Akira Sushi And Hibachi
01.2023 - 03.2023
Pamulang University
Master Of Laws from Civil Law
Tarumanagara University
Bachelor In Law Studies from Faculty of Law