James Vaughan
Seminole ,FL
Summary
Proven professional with a track record of enhancing customer satisfaction and sales.. Excelled in relationship building and problem-solving, significantly increasing sales through effective upselling. Demonstrated strong work ethic and exceptional customer service, fostering lasting customer relationships and excelling in high-pressure environments.
Overview
8
8
years of professional experience
Work History
Guest Experience Server
JW Marriott
04.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Apprentice Optician
LensCrafters
04.2022 - Current
- Delivered exceptional customer service by skillfully addressing questions or concerns regarding insurance coverage related to vision care expenses.
- Assisted optometrists with patient eye exams, ensuring accurate measurements for prescription lenses.
- Strengthened customer relationships through timely communication about order status updates and appointment reminders.
- Read and filled prescriptions for eyeglasses and contact lenses.
Residential Realtor
Engel & Voelkers
09.2016 - 02.2020
- Demonstrated expertise in guiding clients through complex short sale or foreclosure scenarios with patience and understanding.
- Built credibility within the local real estate community through consistent professionalism and ethical practices when working alongside fellow agents.
- Wrote contracts to outline sales and purchases of properties.
- Increased home sales through persuasion, negotiation, and closing prowess.
- Developed strong relationships with lenders, inspectors, and appraisers to streamline the home buying process for clients.
- Increased client satisfaction by providing exceptional customer service and addressing their specific needs in finding residential properties.
- Educated clients by delivering explanations of short sales processes, mortgage loan processing, and foreclosures.
Education
Bachelor Of Communications -
Florida Atlantic University
Boca Raton, FL05.2012
Skills
- Exceptional customer service
- Strong Work Ethic
- Professional Appearance
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Goal-Oriented
- Relationship Building
- Outgoing Personality
Timeline
Guest Experience Server
JW Marriott
04.2023 - Current
Apprentice Optician
LensCrafters
04.2022 - Current
Residential Realtor
Engel & Voelkers
09.2016 - 02.2020
Bachelor Of Communications -
Florida Atlantic University