Ashley Guillen
Fallbrook,Ca
Summary
Passionate and customer-focused bartender with 2 years of experience in fast-paced bar settings. Seeking to leverage my skills in mixology and customer service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Dental Front Office Coordinator
Dr Lukas Pytlik Prosthodontics
La Jolla, CA
05.2025 - Current
- Facilitated patient greetings and check-ins, ensuring a professional and welcoming environment.
- Oversaw scheduling, confirmation, and management of patient appointments utilizing dental practice management software.
- Conducted verification of dental insurance eligibility and benefits prior to patient appointments.
- Facilitated patient payment processing, including co-pays and treatment plan estimates.
- Processed insurance claims and provided support for outstanding claims resolution.
- Oversaw maintenance of accurate patient records and timely updates of charts.
- Facilitated communication among patients, hygienists, dentists, and specialists to ensure seamless care delivery.
- Managed multi-line phone system to ensure prompt and efficient response to patient inquiries.
- Facilitated presentation of treatment plans and articulated financial options to enhance patient understanding.
- Managed sensitive patient information while ensuring compliance with HIPAA regulations.
- Oversaw daily production report management and ensured accurate end-of-day financial reconciliation.
- Facilitated recall system implementation to enhance patient retention and optimize schedule flow.
Bartender / Server
Doubletree by Hilton, Del Mar
11.2022 - 11.2025
- Prepared and served a variety of beverages to customers in a high-volume environment.
- Maintained cleanliness and organization of the bar area.
- Provided exceptional customer service and ensured customer satisfaction.
- Mixed and served drinks according to standard recipes.
- Engaged with customers to create a welcoming atmosphere.
- Managed cash register and processed transactions accurately.
- Provided room service
- Delivered prompt and friendly service in a busy dining environment.
- Collaborated with front-of-house and back-of-house teams to ensure smooth operations.
- Explained menu items, upsold specials, and accommodated dietary needs.
- Resolved guest concerns professionally to maintain high satisfaction scores.
Cage Cashier
Pauma Casino
Pauma Valley, CA
01.2018 - 12.2019
- Processed high-volume cash transactions accurately, including deposits, withdrawals, check cashing, and chip redemptions
- Balanced cash drawers and maintained accountability for large sums of money
- Verified identification and ensured compliance with gaming regulations and internal controls
- Provided professional customer service in a fast-paced, high-security environment
- Resolved guest concerns calmly and efficiently
- Maintained detailed transaction records and completed required documentation
- Conducted currency exchanges and handled credit/debit transactions
- Collaborated with security and management to ensure safety and compliance
- Performed opening and closing procedures, including cash counts and reporting discrepancies
- Demonstrated strong attention to detail and fraud prevention awareness
Education
High School Diploma -
Oasis High School
Fallbrook, CASkills
- High-volume cash handling & accurate register balancing
- Exceptional customer service & guest engagement
- Cocktail preparation & drink presentation
- Knowledge of beer, wine, and spirits
- POS system proficiency
- Multitasking in fast-paced environments
- Strong communication & upselling abilities
- Conflict resolution & guest recovery
- Attention to detail & order accuracy
- Time management under pressure
- Team collaboration & shift support
- Responsible alcohol service & ID verification
Certification
CPR/BLS card
Languages
Spanish
Native or Bilingual
Timeline
Dental Front Office Coordinator
Dr Lukas Pytlik Prosthodontics
05.2025 - Current
Bartender / Server
Doubletree by Hilton, Del Mar
11.2022 - 11.2025
Cage Cashier
Pauma Casino
01.2018 - 12.2019
High School Diploma -
Oasis High School