Tamara Johnson-James
Vancouver,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
27
27
years of professional experience
Work History
Dental Front Office Coordinator
Dental Office in Portland
Portland, OR
07.2009 - Current
- Prepared and presented treatment plans to patients clearly and effectively.
- Coordinated appointment scheduling to maximize daily patient flow and enhance operational efficiency.
- Performed billing and collection assessments for outstanding accounts to ensure timely payments and reduce financial discrepancies.
- Completed insurance claim forms, explaining benefits and pricing details for procedures.
- Managed multi-line phone system to ensure efficient communication.
- Provided exceptional customer service to enhance patient satisfaction and strengthen trust in practice.
Front Office Coordinator
Vancouver Dental Office
Vancouver, Washington
06.2023 - 09.2023
- Coordinated patient scheduling and appointment management, improving office workflow.
- Maintained patient records, ensuring compliance with confidentiality regulations and enhancing data integrity.
- Assisted patients with inquiries, fostering positive experiences and strengthening patient relationships.
- Collaborated with dental staff to optimize administrative processes and workflows.
Self Employed - Tamara's Toddler Preschool
Sherwood, OR
03.2000 - 06.2009
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors
- Applied play-based strategies to provide diverse approaches to learning.
Education
No Degree -
Riverside City College
Riverside, CADental Assisting
College of America
Portland, ORSkills
- Insurance verification
- Accounts payable and receivable
- Treatment planning
- Case presentation
- Dental terminology expertise
- Practice management
- High-volume operations
- Multi-line phone proficiency
- Time management
- Active listening
- Telephone etiquette
- CPR certification
Timeline
Front Office Coordinator
Vancouver Dental Office
06.2023 - 09.2023
Dental Front Office Coordinator
Dental Office in Portland
07.2009 - Current
Self Employed - Tamara's Toddler Preschool
03.2000 - 06.2009
No Degree -
Riverside City College
Dental Assisting
College of America