Haley Madary
Trenton,MI
Summary
Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
Work History
Dental Front Office Coordinator
Painless Dentistry
07.2018 - Current
- Maintain patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Prepare insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Maintain professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintain positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Communicates with insurance companies to dispute unpaid claims and verify patient coverages.
- Understand dental terminology and insurance breakdowns to communicate with external stakeholders.
Shift Supervisor
Captain Nemos Sub Shop
04.2016 - 07.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
Education
Romulus Adult Education Alternative
Romulus, MI2022
Skills
- Payment Processing
- Benefit verification
- Phone and Email Etiquette
- Insurance Billing
- Insurance Verification
- Data Entry
- Mail Sorting and Distribution
- Dental Terminology
- HIPAA Compliance
- Excellent Multitasking Capability
- Accounts Receivable
- Front Office Management
Timeline
Dental Front Office Coordinator
Painless Dentistry
07.2018 - Current
Shift Supervisor
Captain Nemos Sub Shop
04.2016 - 07.2018
Romulus Adult Education Alternative
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