Isabella Covert
Crofton,MD
Summary
Personable and dependable dental receptionist with a strong focus on patient care and customer service. I love creating a welcoming environment and helping patients feel comfortable from the moment they walk in. I have solid experience verifying insurance, explaining benefits clearly, and handling billing with accuracy and attention to detail. With a background in dental assisting, I understand both the front and back office, which helps me communicate confidently with patients and team members. Organized, quick to learn, and always ready to help keep the office running smoothly.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Dental Front Office Coordinator
Children's Dentistry
Odenton, Maryland
01.2024 - Current
- Creating a welcoming environment for patients by providing exceptional customer service at all times.
- Greeting patients, providing them with necessary paperwork, and verifying insurance information.
- Managing patient accounts by verifying insurance benefits, and submitting claims for reimbursement
- Assisting in billing and collections for dental services rendered.
- Scheduling cleanings and dental appointments for patients using Eaglesoft software.
- Maintaining organized patient records in electronic health record systems.
- Ensuring compliance with HIPAA regulations by maintaining the confidentiality of all patient information.
- Scheduling appointments, confirming upcoming visits, and reminding patients of their appointment times.
- Communicating treatment plans clearly to patients and addressing their concerns.
- Assisting clinical staff when needed by walking patients back, chair-side assisting, and helping with sterilization.
Dental & Orthodontic Assistant
Cox Pediatric Dentistry
Virginia Beach, Virginia
03.2023 - 12.2023
- Assisted dentists with patient examinations and orthodontic treatments.
- Managed patient records and ensured accurate documentation.
- Sterilized instruments and maintained cleanliness in the clinic environment.
- Performed chairside duties including preparation of trays and passing instruments to the doctor during procedures.
- Monitored patient comfort during procedures and provided reassurance.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
Patient Coordinator
Red Mill Chiropractic
Virginia Beach, Virginia
10.2022 - 02.2023
- Coordinated patient appointments and managed scheduling for a busy chiropractic clinic.
- Maintained patient records using electronic health record systems efficiently.
- Communicated treatment plans to patients and addressed their questions effectively.
- Supported front desk operations by greeting patients and managing check-in procedures.
- Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
Server and To-Go Specialist
Ynot Italian
Virginia Beach, Virginia
11.2021 - 10.2022
- Delivered exceptional customer service in a fast-paced Italian restaurant environment.
- Managed multiple tables efficiently while maintaining attention to guest needs.
- Processed transactions accurately using point-of-sale systems for order management.
- Resolved customer inquiries and complaints promptly to enhance dining experience.
Host & To-Go Specialist
Olive Garden
Virginia Beach, VA
07.2020 - 10.2021
- Greeted guests and provided a calm and welcoming environment.
- Created and maintained a clean workspace.
- Excelled in a busy work environment and handled pressure from customers and managers.
Education
High School Diploma -
Salem High School
06.2022
Skills
- Organized and detail-oriented
- Proficient in dental software
- Quick learner
- Customer service excellence
- Typing speed: 50 WPM
- Front office management
- Insurance verification and billing
- Patient registration and scheduling
- Patient care and education
- Multi-line telephone operation
- Customer relationship management
- HIPAA compliance
- Payment processing
- Phone and email etiquette
- Dental terminology
Certification
- Dental Radiology Certificate, state of Virginia 2023
- Adult and Pediatric First Aid/CPR/AED, American Red Cross, Oct 2023–Oct 2025.
Timeline
Dental Front Office Coordinator
Children's Dentistry
01.2024 - Current
Dental & Orthodontic Assistant
Cox Pediatric Dentistry
03.2023 - 12.2023
Patient Coordinator
Red Mill Chiropractic
10.2022 - 02.2023
Server and To-Go Specialist
Ynot Italian
11.2021 - 10.2022
Host & To-Go Specialist
Olive Garden
07.2020 - 10.2021
High School Diploma -
Salem High School
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