Stephanie Moon
Johnston,RI
Summary
Dedicated professional with over 20 years of dental experience in office management and patient services. Expertise in insurance verification and appointment coordination, consistently improving service delivery and reducing claim rejections. Ready to leverage strengths for enhanced patient engagement and operational success.
Overview
21
21
years of professional experience
Work History
Dental Front Office Coordinator
Cranston Orthodontics
Cranston, RI
11.2023 - Current
- Organized and coordinated patient appointments to ensure seamless office operations and reduce scheduling conflicts.
- Streamlined insurance verification workflows to support accurate patient billing and decrease the likelihood of claim rejections.
- Managed patient record organization and retrieval processes using practice management software to support seamless healthcare operations.
- Created comprehensive communication guidelines to foster positive patient engagement and enhance overall satisfaction.
- Collaborated with clinical teams to streamline patient intake processes, enhancing operational efficiency.
- Provided exceptional customer service to both new and existing patients, addressing inquiries in a prompt and professional manner.
- Contributed to a welcoming environment for patients by maintaining a clean, organized reception area with up-to-date reading materials.
Office Manager
Spartan Dental
Cranston, RI
11.2004 - 10.2022
- Oversaw daily office operations, ensuring efficient workflow and adherence to policies.
- Managed staff schedules, optimizing resource allocation and enhancing productivity.
- Coordinated patient scheduling and appointments, improving service delivery and customer satisfaction.
- Implemented office procedures that streamlined administrative tasks and reduced turnaround times.
- Facilitated communication between dental professionals and patients, enhancing overall experience and engagement.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
Education
High School Diploma -
East Providence High School
East ProvidenceSkills
- Proficient in dental software
- Professional phone communication
- Patient scheduling
- Insurance verification
- Treatment Planning
- Financial coordination
- Dental terminology
- Punctual and reliable
- Friendly and outgoing
- Accounts receivable
- Appointment scheduling
- Patient flow management
- Insurance billing
- Front office management
- Payment processing
Timeline
Dental Front Office Coordinator
Cranston Orthodontics
11.2023 - Current
Office Manager
Spartan Dental
11.2004 - 10.2022
High School Diploma -
East Providence High School