Summary
Experienced and dedicated professional with over 12 years of expertise in confidential correspondence, customer service, staff training and development, and technology proficiency. Seeking to utilize skills and knowledge to excel in administrative roles within healthcare and HR sectors. Committed to delivering exceptional results and contributing to the success of organizations in these industries.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sr. Specialized Client Care – Advance Markets
Northwestern Mutual
07.2024 - Current
- Client support and service
- Problem solving and Escalation Management
- Specialized Product Knowledge
- Account and billing support
- Compliance and Documentation
- Client Education
- Performance Tracking and Reporting
- Proactive Client Outreach
Sr. Financial Counselor
Froedtert Health
06.2023 - 07.2024
- Patient Financial Assessments
- Insurance Verification and Benefit Explanation
- Payment Plans and Financial Assistant
- Cost Estimation and Counseling
- Billing and Claims Supports
- Compliance with Legal and Regulatory Requirements
- Patient Advocacy and Education
- Collaboration with Healthcare teams
- Maintain confidentiality
- Train new hires
Sr. Administrative Assistant
Medical College of WI
12.2020 - 06.2023
- Support multiple physicians, and Division Administrator, by anticipating and initiating action regarding administrative functions; coordinating and leading projects; and tracking status/progress
- Maintain/Update CVs for the providers
- Assist with educational projects along the providers
- Order supplies/ testing materials for the clinic
- Use a variety of computer applications and software packages to support the division
- Maintain and build clinicians, fellows/student on-call schedules QGenda
- EPIC, FSD, LoRs- ERAS, Pub Med, Outlook
- Manage clinician on-boarding process as needed, e.g
- Badges, pagers, keys, schedule training, Epic access
- Neuropsychologist support – e.g
- Obtain insurance pre/prior authorization for neuropsychological testing
- Coordinate schedules, meetings, appointments, travel itineraries, and related arrangements
- Compile data and information from multiple sources to prepare reports as directed
- Process payment requests, reimbursement requests, requisitions, and invoices
- New Fellows/Residents/Medical Students Schedule/Rotation
- Provider Schedule/Rotation
- CL Consultation
- WI CPCP Clinic
- Assist with new hires (along with the new academic year residents, medical students, and fellows)
- Develop a training Manual
- Develop On-Boarding Manual
- Sunshine Committee Coordinator
- Mentor – MCW Mentorship Program
Health Unit Coordinator
Advocate Aurora Health
04.2021 - 04.2022
- Liaison between patients and medical staff
- Admit, transfer, discharge patients
- Order supply for the department
- Direct Calls/ messages appropriately
Clinical Office Assistant
Advocate Aurora Health
09.2019 - 05.2020
- Collect/verify copayments/insurance/ balance my cash drawer
- Insurance Authorization
- Referrals
- Triage clinical calls
- Schedule and maintain calendar of appointments, meetings and travel
- Order supplies for the clinic and providers
- Other administrative duties as assigned
- Training Coordinator for the clinic
Health Unit Coordinator
Froedtert Health
09.2018 - 09.2019
- Liaison between patients and medical staff
- Admit, transfer, discharge patients
- Order supply for the department
- Direct Calls/ messages appropriately
- Training Coordinator for the HUC department
Talent Acquisition
Cielo Inc
10.2017 - 11.2018
- 4 Healthcare Accounts: Froedtert Health, Quest Diagnostic, Geisinger Health, Cone Health
- Administer pre-employment test
- Complete background investigation
- Verify licensing
- Oversee hiring process
- Coordinate job posting
- Resume reviewing/ Interviewing candidates
- Reference checks
- Job fair Events
- College Mock Interviews
- Train new hires
Education
BA - Human Resources
12.2025
High School -
01.2012
Skills
Talent Acquisition & Full-cycle Recruiting
HR Compliance & Documentation
Employee Training & Onboarding
Candidate Assessment & Interviewing
Organizational and Administrative Support
Employee Relations & Conflict Resolution
Data Reporting & Process Optimization
Problem-solving
Certification
Google Online Certificates: 07/01/24 - Currently Enrolled, Project Management License, Data Analyst, UX design, IT support, Cybersecurity
Languages
English
Native or Bilingual
Spanish
Limited Working
Albanian
Native or Bilingual
Interests
- Stand-up Paddleboarding (SUP)
- Rock Climbing
- Adventure Travel
- Volunteer Work
- Artificial Intelligence (AI) and Machine Learning
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sr. Specialized Client Care – Advance Markets - Northwestern Mutual
07.2024 - Current
Sr. Financial Counselor - Froedtert Health
06.2023 - 07.2024
Health Unit Coordinator - Advocate Aurora Health
04.2021 - 04.2022
Sr. Administrative Assistant - Medical College of WI
12.2020 - 06.2023
Clinical Office Assistant - Advocate Aurora Health
09.2019 - 05.2020
Health Unit Coordinator - Froedtert Health
09.2018 - 09.2019
Talent Acquisition - Cielo Inc
10.2017 - 11.2018
Franklin High School - High School,
The University of Arizona - BA, Human Resources
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