Eris Koni
New Britain,United States
Summary
Proactive and meticulous manager with over 8 years of experience in home improvement industry and 2 years in the food market industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
3
3
years of professional experience
Work History
Shift Leader
Whole Foods Market Inc
05.2022 - Current
- Resolved customer issues and complaints by offering thoughtful solutions to maintain customer satisfaction.
- Completed daily tasks. Managed shift operations and supplied resources during the shift to maintain daily operations.
- Ordered supplies for daily operations.
- Helped all department in times of need and maintained high value customer service .
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- I am a CDTL graduate.
- Proficient in Kronos Scheduling and a culture champion for WFM. Currently completing the Advanced culture champion training.
- As a shift leader I have helped opening and closing departments like seafood, specialty,receiving,store support and more.
- Helped team in their daily tasks like OOS, short walks and maintaining clean the department .
Building Materials & Pro Supervisor
Lowes Home Improvement
07.2021 - 05.2022
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Brought department from negative 3% quota to 15% over resulting in beating yearly goal by 800k
- Engaged with customers to effectively build rapport and lasting relationships.
- Coached Sales Associates in product specifications, sales incentives and selling techniques significantly increasing profits and customer statisfaction.
Education
High School Diploma -
Gjergj Kastrioti
Durres, Albania 06.2014
Skills
- Sales and marketing
- Business Development
- Negotiation
- Fluent in English, Italian, Albanian
- Expert in home improvement goods
- Fast learner
- Relationship building
- Production Reporting
Languages
Albanian
Native or Bilingual
English
Full Professional
Italian
Professional Working
Timeline
Shift Leader
Whole Foods Market Inc
05.2022 - Current
Building Materials & Pro Supervisor
Lowes Home Improvement
07.2021 - 05.2022
High School Diploma -
Gjergj Kastrioti
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