Cory Makle Jr
Owings Mills,MD
Summary
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Motivated Sports Management student seeking internship in Ticketing/Sales to gain hands-on experience. Outgoing and friendly with strong drive to succeed.
Overview
3
3
years of professional experience
Work History
Shift Leader
Dominos's Pizza
01.2021 - Current
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed and maintained positive relationships with customers to enhance service.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Sales Associate
Walmart
04.2023 - 08.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Bachelor of Science - Sports Management
University of Maryland - Eastern Shore
Princess Anne, MD05.2026
High School Diploma -
Baltimore City College
Baltimore, MD06.2022
Skills
- Production Scheduling
- Operations Support
- Equipment Troubleshooting
- Customer Service Management
- Problem-Solving
- Account Management
- Team Collaboration and Leadership
- Social Media Marketing
- Social Media Expertise
- Adobe Creative Suite
- Social Media Management
- Social media promotion
- Upselling
- Sales Development
- Product Sales
- Customer Service
- Call Handling
- Adaptability and Dependability
- Social Media Promotion
- Email and Phone Etiquette
- Microsoft Office
- Online News Content
- Interpersonal Communication
- Organizational Skills
- Social Media Proficiency
- Telephone Etiquette
- Sports Reporting
- Social Media Engagement
- Direct Sales
- Complaint Handling
- Data Management
- Credit Card Payment Processing
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Sales Associate
Walmart
04.2023 - 08.2023
Shift Leader
Dominos's Pizza
01.2021 - Current
Bachelor of Science - Sports Management
University of Maryland - Eastern Shore
High School Diploma -
Baltimore City College
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