Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Erisa Jazxhiu

Saint Augustine

Summary

Attentive social service specialist with background providing professional observation, assessment and individualized services. Seasoned at teaching skills to boost quality of life and promote positive interactions. Focused on delivering and propelling seamless care through consultation with caregivers.

Overview

6
6
years of professional experience

Work History

Case Manager

Sulzbacher Center
02.2022 - Current
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.

Resident Advocate

Hubbard House
02.2020 - Current
  • Offered tailored coaching sessions on budgeting basics, enabling residents to develop better financial management habits for long-term success.
  • Delivered crisis intervention services when necessary, helping residents cope during difficult times and regain stability.
  • Enhanced resident well-being by providing emotional support and addressing their concerns in a timely manner.
  • Collaborated with case managers to create customized care plans for each resident, ensuring their unique needs were met.
  • Maintained accurate records of resident interactions, progress reports, and case notes, contributing to efficient program operations.

Volunteer

Hubbard House
01.2018 - 07.2021
  • Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
  • Counseled clients during emotionally challenging situations, offering empathy while maintaining professionalism.
  • Delivered friendly service and offered expert support in every interaction.
  • Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.

Education

Bachelor of Science - Human Services

Florida State College At Jacksonville
Jacksonville, FL
05.2021

Associate of Arts -

Florida State College At Jacksonville
Jacksonville, FL
05.2016

Skills

  • Positive Attitude
  • Teamwork and Collaboration
  • Organized and Efficient
  • Attention to Detail

Languages

Albanian
Professional Working
Spanish
Professional Working
English

Timeline

Case Manager

Sulzbacher Center
02.2022 - Current

Resident Advocate

Hubbard House
02.2020 - Current

Volunteer

Hubbard House
01.2018 - 07.2021

Bachelor of Science - Human Services

Florida State College At Jacksonville

Associate of Arts -

Florida State College At Jacksonville

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Erisa Jazxhiu